Job Description

Posted on November 21, 2022

Mukuru
Location: Zambia
State: Lusaka
Job type: Full-Time
Job category: Administrative/Secretarial Jobs in Zambia

Job Description

An exciting opportunity exists for an Area Lead to join our team in Zambia.
This position is responsible for ensuring that all agents in the area have all the information and documents they need to promote Mukuru services and sign-up new customers. The Agent Area Lead is responsible and accountable for all team leaders and field agents within the area.
The successful candidate must ensure that Agents are fully onboarded and provided ongoing performance management and support. They are also responsible for scouting out new areas and new locations for agent deployment.
 
 
Duties And Responsibilities (Include But Is Not Limited To)

Oversee the sales and targets of their assigned area Provide advice and guidance to Field Agents
Obtain and monitor regional sales stats from Head Office Motivate Sales Agent to work towards sales targets
Activate new Agents for regions when needed
Keep track of various expenses and ensure all receipts are submitted timeously Develop awareness of the Mukuru brand and services
Ensure sufficient stock of flyers and pamphlets are always available for Agents Explain to potential customers what Mukuru does and how transfers work
Provide potential customers with the various locations where money can be sent Uphold and professionally promote the Mukuru brand
Scout out and investigate feasibility of potential new locations for booth and branch set up.
Establish the viability of the potential location Obtain sign-off for new location
Make logistical arrangements for new agent deployment. Arrange with marketing for signage and collateral
Carry out inspections to ensure agents are conducting their assigned duties. Identify potential new business leads in order to grow the region
Prepare for and conduct presentations on Mukurus products and services
Take responsibility for stock management and cost management in region Monitor regional targets and ensure they are met
Create and submit weekly reports
Act as the company ears and eyes on the ground all record all relevant information Collate all relevant information in the correct report template
Conduct general people management functions to ensure the effective running of the region
Resolve HR and IR issues for all the agent related activities within assigned region
Complete all required documentation and ensure contracts are in place for new staff Ensure all new staff have sufficient training before commencing employment

Key Requirements

Higher certificate or Post-secondary certificate
Grade 12 or equivalent (Essential)
Sales Diploma (Essential)
Understanding and speaking of English and Chichewa /other relevant language (Essential) Knowledge of Mukuru products and services 6 months Customer Service experience
Knowledge of money transfer procedures
Knowledge of FIA regulations
1 years Experience within a sales field
1 years Experience in the Financial services environment is advantageous
1 years Conducting skills gap analysis and/or training
Knowledge and understanding of the compliance around money transfers Intermediate
Knowledge of training and development principles

Additional Skills

Computer literate with good Word, Excel, and PowerPoint skills
Excellent communication skills, both verbal and written
Time management Advanced
Project management
Excellent facilitation & presentation skills
Excellent report writing skills
Strong presentation and public speaking abilities
Analytical and target driven
Demonstration of leadership and decision-making abilities
Ability to work under pressure
Creative and innovative
Strong verbal, listening, written communication skills as well as computer literate
Result/deadline oriented with good time management abilities
Excellent inter-personal skills
Must be self-motivated
Demonstrate commitment to excellent customer service

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ˜work-like environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks of the closing date, please consider your application unsucc