Job Description

Posted on October 8, 2023

JOB OPPORTUNITIES
Luapula Water Supply and Sanitation Company Limited (LpWSC), is a Commercial Utility mandated to provide water supply and sanitation services to the urban and the rural areas of Luapula Province. The Company operates under the legal framework as outlined in the Water Supply and Sanitation Act No. 28 of 1997.
The Commercial Utility was incorporated under the Companies Act Cap 338 of the laws of Zambia and operates in five out of the twelve districts in the province, namely Mansa, Nchelenge, Mwense, Kawambwa and Samfya. The Commercial Utility, being an equal opportunity employer, seeks to recruit high profiled, self-motivated, innovative, honest, committed, adequately and appropriately experienced person to fill the vacant position of CUSTOMER SERVICES ASSISTANT
Job Purpose:
To contribute to the financial viability of the Company by strict maintenance of the billing cycle and bill distribution and revenue collection, maintenance of DDACC accounts and customer complaint resolution.
Main Duties And Responsibilities.

Receives complaints and logs them in the management information system to ensure complaint registration.
Participation in Revenue enhancement programs
Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
Submit customer information for account opening and unregistered properties to ensure increased billing.
Courteously handles customers by upholding customer etiquette.
Reconcile customer’s accounts and raise adjustments where necessary
Closing resolved complaints
Analysing NRW complaints (Accounts in credit, system generated complaints)
Submission of customer information for amending customer records
Drafts letters to customers (feedback to complaints)
Collections of meter readings and input into the system
Provide reasonable assurance on matters that require immediate action
Receipting and invoicing customers
Performs any other duties as delegated by superiors.

Qualifications And Experience

Grade 12(Form v) School Certificate including Mathematics.
Bachelor of Finance and Accounting, ZICA, or Diploma in Banking
Work experience of a minimum of 2 Years.
Able to work with minimum supervision.
Self-disciplined
Ability to work in solitary conditions for long hours.

Job application procedure.
Applications together with copies of certificates, detailed curriculum vitae and three (3) names of referees should reach the undersigned or emailed to [email protected] or [email protected] not later 13th October, 2023 and must be addressed to:
The Managing Director
Luapula Water Supply and Sanitation Company Limited
P.O Box 710594 MANSA.

To apply for this job email your details to luapulawater@yahoo.co.uk