Job Description

Posted on March 28, 2024

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.
Applications are now invited from suitably qualified candidates to join the team in the positions listed below:
1. HEAD SERVICE DELIVERY (DIVISION MANAGER) – 3 years Contract (x1)
Purpose of the Job
To manage the Technical functions of the Division in an effective and efficient manner so as to optimize provision of water and sanitation services to customers as enshrined in the service level guarantees as well as cost recovery and to meet or exceed set Divisional performance targets
Statements of Main Accountabilities

Oversees all Divisional Operation plans to ensure delivery of quality water and sewerage services through managing, monitoring and controlling of the Division’s activities, reviewing the submitted daily operations reports and ensuring achievement of the set targets.
Ensures that customers in the Division’s area of coverage are supplied with adequate water that meets the set standards while ensuring that waste water effluents are safely collected, treated and disposed in order to protect people and environment against pollution.
Ensures that raw water sources are safeguarded against pollution by continuous monitoring quality of raw water and ensuring immediate remedial action in the event of unacceptable pollution levels.
Collaborate with Finance, Commercial and Human resources business partners to ensure implementation of all company policies and programmes at the Division to ensure staff welfare, customer care, and implementation of the Maintenance Management System (MMS) for planned maintenance, health and safety.
Prepares and submits periodic reports covering the technical functions of the Division for Senior Management information and decision making.
Represents the company in all developmental and communication meetings with Key stakeholders in the Division. Ensures information flows through meetings, memos and seminars.
Chairs Divisional management and family meetings, attends and presents Division’s monthly report at the Bi-Weekly Executive meetings at Head Office.
Makes periodic visits at least once a month to operation areas such as treatment plants, sewer ponds and booster stations to see first – hand, the status of operations.
Oversees the preparation of and implementation of the Division’s annual operations budget as well as Strategic Corporate and business plans and ensures that expenditure at the Division is within the approved budget.
Supervises, coaches, motivates, develops and disciplines subordinates. Monitors, reviews and agrees on performance of subordinates to ensure that they meet their agreed performance targets.

Knowledge and Skill Requirements

Full Grade 12 School Certificate
B.sc Degree in Mechanical, Civil & Environmental, Civil & Water Engineering.
7 years post qualification experience
Registered Member of the EIZ and Registered Engineer with the Engineering Registration Board (ERB)
A good understanding of organizational dynamics and technical process and policies.
A good understanding of engineering principles with a good understanding of water utility infrastructure.
Able to anticipate the challenges and opportunities which arise from customer, regulatory, technological and sector changes and translate these into coherent strategy.
Relies on extensive experience and judgment to plan and accomplish goals.
Ability to work in fast pace working environment.
A wide range of creativity and latitude is expected.
Ability to develop a variety of effective presentations persuasive with a variety of techniques, for example, by using computer graphics to represent the findings of research.
Valid Driver’s License (Ability to Drive Manual Vehicle)
Experience in commercial processes will be an added advantage

2. MANAGER HUMAN RESOURCES & ADMINISTRATION – 3 Years Contract (x1)
Purpose of the Job
Reporting to the Director Human Resources & Administration, the Job Holder is responsible for overseeing the day-to-day HR operations and the successful execution of HR plans and processes that are aligned to the department and overall Company strategy whilst driving an efficient and optimal employee experience.
Statements of Main Accountabilities

Analyse and understand the Company’s medium and long-term business plans and ensure that HR strategic objectives are always aligned to the Company’s business agenda.
Coordinate the development, implementation, tracking and evaluation of the HR business strategy in liaison with the HR team members and other business functions.
Develop initiatives that will support the attainment of HR strategies.
Provide expertise to all directorates/departments regarding all HR functions and matters.
Partner with functional heads to ensure that people management in all departments is successfully carried
Ensure that all employees are fully informed about all HR policies and procedures including any standing instructions.
Identify trends/patterns pertaining to requests and needs that are brought out during engagements with departments and initiate change to continually improve all aspects of HR service delivery.
Maintain a proper record of all HR policies and procedures and ensure effective communication and interpretation to all employees.
Produce HR metrics in order to determine the value and effectiveness of HR strategic initiatives that are implemented to support the attainment of Company objectives.
Submit accurate and timely monthly, quarterly and ad hoc reports pertaining to HR and administration operations in order to keep management informed on all human capital matters and interventions.
Ensure that subordinates are competent to deliver their performance commitments by arranging necessary training and assisting them in the implementation of the development plans.
Valid Driver’s License (Ability to Drive Manual Vehicle) will be an added advantage

Knowledge and Skill Requirements

Full Grade 12 School Certificate.
Degree in Social Sciences, Human Resources Management, Business Administration or equivalent.
Minimum 6 years in Human Resources Management, of which at least 3 years’ experience was gained in a managerial HR role and context of similar complexity.
Good know-how and understanding of the Zambian labour laws and governance framework.
Full Membership of ZIHRM.
A demonstrated thought leader in the understanding and application of human resources in a corporate context.
Extensive understanding of HR processes and systems.
Extensive background of working within the electrical, extractive or similar industry, and understanding of the technical disciplines – specifically Projects, Processing, Business Improvement, and Information Management.
Business acumen demonstrated in similar complex business environments, with a knowledge and understanding of social, political, environmental, and cultural influences in those environments.
Valid Driver’s License (Ability to Drive Manual Vehicle) will be an added advantage

3. GIS SPECIALIST – 3 Years Contract (x1)
Purpose of the Job
To oversee the provision of high quality insights and information through GIS and the use of modelling tools to analyze organizational performance to support the needs of customers, regulators, suppliers and Government
Statements of Main Accountabilities

Researching, creating, managing and maintaining GIS data to provide users with the latest and accurate data available
Digitization and manipulation of geographic data
Performing analyses on spatial and tabular data in producing reports, maps, graphs and charts as required by management and user departments
Developing, implementing and managing GIS data and its organizational structure/database environment
Retrieving, processing, archiving and analyzing spatial data
Designing, developing and maintaining GIS production schedules and monitoring project progress to ensure timely completion of projects
Determining budgetary requirements for GIS system and providing long term plans related to GIS

Knowledge and Skill Requirements

Grade 12 School Certificate
Bachelor’s Degree in Geomatics Engineering, GIS, Geography or closely related field
At least 5 years relevant post qualification experience
Registered Engineer with the Engineering Registration Board (ERB) and Member of the Engineering Institution of Zambia (EIZ).
Valid Driver’s License (Ability to Drive Manual Vehicle) will be an added advantage

4. ASSISTANT ENGINEER – GIS (X1)
Purpose of the Job
To support the Senior Analyst – GIS in data collection, updating, analysis and visualization of GIS data.
Statements of Main Accountabilities

Collecting data using GPS devices, aerial photography, and other tools to create maps or other graphic representations of data
Analyzing spatial data using computer software such as ArcGIS, AutoCAD, or MapInfo
Using Geographic Information Systems (GIS) technology to store, analyze, and manage data that has been gathered from field surveys or other sources
Creating maps and other graphics using Geographic Information System (GIS) software to display data in visual formats for a variety of purposes, such as communicating environmental hazards or land use planning
Designing custom maps and other graphics for presentations, publications, reports, and other purposes

Knowledge and Skill Requirements

Grade 12 Certificate with Five (5) O Levels
Degree in Geomatics Engineering.
At least 2 years of experience in the Water Supply and Sanitation.
Experience with any water supply and sanitation infrastructure design software.
Registered Engineer with the Engineering Registration Board (ERB) and Member of the Engineering Institution of Zambia (EIZ).
Knowledge of ArcGIS, AutoCAD and other Design software
Valid Driver’s License (Ability to Drive Manual Vehicle) will be an added advantage

5. PROCUREMENT OFFICER (X1)
Purpose of the Job
To procure goods, services, capital items, chemicals and other requirements, in order to ensure efficiency and contribute to smooth operations of the Company
Statements of Main Accountabilities

Procures requested materials or when stock levels are low by raising the purchase requisition form, getting the purchase requisition form approved by Management and sends enquiries to suppliers, as per approved suppliers list or the ones used before; sends out enquiries and obtaining at least 3 quotations from different suppliers
Assists superior evaluate received quotations and recommends preferred supplier to the Superior after taking into account the price, quality, delivery period and point of delivery
Raises purchase order to the chosen supplier and making follow-ups with suppliers to collect goods or ensure timely delivery of the same
Prepares of tender documents and sending of invitations for tenders to suppliers and in opening the tender box, evaluating received tenders, prepares tender reports, making recommendations to the Internal Procurement Committee, raises orders/prepares contracts once the recommendations have been approved
Compiles the list of suppliers in conformity with Zambia Public Procurement Authority (ZPPA) procedures and guidelines

Knowledge and Skill Requirements

Full Grade 12 Certificate
Diploma in Purchasing and Supply, Chartered Institute of Purchasing and Supply, (CIPS)
3 years’ post qualification experience in a similar role
Member of the Zambia Institute of Purchasing and Supply
Valid Driver’s License (Ability to Drive Manual Vehicle) will be an added advantage

If you have the necessary competences/qualifications we are looking for, please submit your application together with a comprehensive C.V. as one document including your contact telephone number and certified copies of your certificates and names of three referees to [email protected] not later than Friday, 12 April, 2024.
Please use your name & position being applied for in the Subject.
Please note that only short listed candidates will be communicated to. Female candidates are especially encouraged to apply.
Applications should be addressed to:
The Director Human Resources and Administration
Mulonga Water Supply and Sanitation Company Limited
Musonko House, Kabundi Road
P O Box 11712
CHINGOLA.
“Mulonga – “Towards Purified Excellence”

To apply for this job email your details to careers@mwsc.com.zm