Infrastructure Support

Job Title: Infrastructure Support
Location: Lusaka
Department: I.T
Reporting to: Head INFRA, EUS, CCT
Job Purpose: Responsible for the smooth operations of the data centre Infrastructure and resources, management of IT security in accordance with the IT policy and best practices.
Key Accountabilities:
1. Data Centre Management Capacity planning and monitoring of IT resources in the Data Centres
Regularly updating the server/network inventory which should
include complete details with accuracy
Close liaison with Facilities and Networks in capacity management
Manage allocation and regulate the use of DC /DR space by partners and enforce
Standardization and best practices
Ensure monitoring of power, temperature, etc… in the DC/DR
Provide hands and feet support to the offshore teams
2. Compliance Ensure 100% availability and functionality of all Hardware equipment
Ensure availability of relevant reports (Checklists and dashboards)
Ensure that All partner’s out of scope dependence are managed without impacting service delivery
Day-to-day troubleshooting Partner VPNs and all network issues with the off shore team,
Update customer details accurately
Patch management /OS upgrade
LAN / WAN management
Ensuring All vulnerability and penetration testing scan are closed within the given time
Media tape management (on-site, off-site and DC)
Ensuring Monthly Restore Drill and Artifacts for all critical applications are verified
Ensuring Monthly Consolidated Backup Validation of all critical application is done
Compliance as per ISMS (27001) & BCMS ( 22301) guideline
3. Behaviour Can do Attitude
Having a great execution excellence
Team player
Compliance ethical integrity
4. Dimensions Budget: In line with AOP
Functional/Regional Headcount
5. Skills and Knowledge
Educational Qualifications and Functional Technical Skills Diploma in Computer Systems Engineering and Hardware Maintenance
SPARC T& Servers installation and maintenance
Storage Tek Tape Libraries Entry level and Midrange Field Delivery Support Consultant
Storage Tek Tape Libraries – Entry Level and Midrange field Delivery Support consultant
Relevant Experience 6 Years with a minimum of 4 years as infrastructure engineer within the telecoms industry
Experience in networking, Hardware and managing of data centre infrastructure and resources
Practical experience in server technologies, including virtualization
Other Requirements Good Communication Skills
Team player
Enthusiastic and personal driver
Ability to handle pressure
Willing to learn
Flexible – Ability to handle new situations and adapt to whatever circumstances presented with
To apply please send supporting documents to

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