AB Bank Zambia is the market leader in providing financial services to Zambian micro, small and medium enterprises. AB Bank is a member of the Access Holding network, headquartered in Berlin, Germany. We are a digital champion in the financial industry through our own mobile wallet – eTumba.
We are looking for friendly, cheerful and professional individuals, to work as Bank Officers in different capacities listed below. In this role you will provide support and manage communication with the Bank’s customers on our various platforms. As such, you will be responsible for delivering excellent customer service and creating a professional and friendly image of the Bank.
Business Officer (15)
The Business Officer is responsible for marketing the Bank’s products and services, building own business portfolio and responsible to monitor and maintain a high-quality portfolio in compliance with the Bank’s policies and procedures.
Among other responsibilities, you will be expected to:

Market and sell the Bank’s products and services
Create and manage own business portfolio
Client retention and after-sales relations
Monitor and enforce credit repayments

Middle Officer (5)
Among other responsibilities, you will be expected to:

Conduct overall account opening duties, ensuring documentation and all   process flows are followed
Performing all local and international money transfers
Process and formalize all customer loans
Ensure accurate documentation and filling of records as well as safe keeping
Deliver good customer service to all customers (both internal and external)

Contact Center Officers (5)
Among other responsibilities, you will be expected to:

Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites)
Resolve customer complaints and issues
Document all client interaction information according to standard operating procedures
Sell and promote Bank products and services
Monitor customer trends based on customer interactions and recommend improvement actions to   management

Your Minimum Qualifications and Competencies should be:

A diploma in Business Administration, Accounting, Economics, Agriculture, or any other related fields
Good interpersonal skills and the ability to deal with difference and diversity

Applicants must submit a motivation letter clearly stating why they would be best suited for the position and send their curriculum vitae attaching qualifications by following the link here not later than 17:00hrs on 19th May 2023

To apply for this job please visit hr.abbank.co.zm.