AfterSales Associate – Zambia
What you would be expected to do:
Quality Assurance: Repairing product returns assigned by Senior technician including IQC.
Customer Service Assistance: Use provided trackers to follow up with customer issues.
Work Efficiency: Meet KPI goals including service level timelines and customer net promoter scores within scope of work.
EBD efforts in the market: Coordinating with other After-sales teams to resolve discrepancies in After-sales processes and service activities or any other function allocated.
Inventory management: Oversee inventory management of spare parts, refurbished stocks to ensure optimized inventory levels and safekeeping
Reverse Logistics Coordination: Manage defective material return to the warehouse and create measures for control and improvement.
Any other business as assigned by supervisor.
You might be a strong candidate if you:
Recognized University degree in operations, business administration, engineering, or other relevant disciplines.
2 to 3 years’ work experience in electrical and electronics hands-on repairs.
Excellent Excel/Google Sheets skills , BI software (Looker, Microsoft BI, Tableau), and other tools
Critical Thinker, ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit, innovative thinking, problem-solving skills with qualities of being able to work without supervision.
Track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
Hard and smart worker
Excellent communication skills
Ability to work with rural, off-grid consumers and resolving their issues.
An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy
To Apply please follow the link here.