Job Title: Application Support Engineer
Our client in the digital payment solutions industry is looking to hire an Application Support Engineer who will provide troubleshooting and technical support services to a wide range of our internal and external clients in order to elevate the customer experience.
Key Tasks and Responsibilities
The Application Support Engineer will be a key member of the Merchant Support team responsible for using technology to improve business support performance and effectiveness. This duty involves using one’s complex problem-solving skills to troubleshoot and provide ongoing integration support to merchants and their integration teams. In addition, candidate:
Will provide software application support under the supervision of the Senior Software Engineer.
Will be the first line of defense in finding the root cause of application malfunctions, customer challenges while they are attempting to integrate with our systems, as well as escalate any issues arising to the Senior Engineer or Customer Services Manager were escalation applicable.
Will be part of the team responsible for ensuring new consumers of an application have a smooth on-boarding and testing-to-production transition process. These users could be internal company users orour external clients/partners.
Should have the foresight to anticipate and address potential issues before they become issues with good organizational skills and a keen attention to detail.
Work with the merchant support team on a daily basis to contribute to the
company’s overall IT support efficiency and effectiveness in line with the overall company strategy.
Performing testing and analyses on software applications functionality and
suggesting improvements. Ensuring effective front-end functionality of applications from a user testing and documentation support and management perspective.
Consulting with the software development team, internal users, and external clients to improve application performance and the user experiences.
Managing code migration across environments to ensure continued and synchronized functionality.
Establishing the root causes of internal and/or external user and/or partner connectivity errors, and escalating serious concerns to the Senior Engineer and Customer Services Manager.
Keeping a record of configuration changes and scheduling application updates from time to time.
Documenting processes, changes and managing API documents evolution and monitoring application performance metrics.
Desired Skills, Qualifications and Experience:
Must have a Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1+ years of demonstrable experience as an Application Support Engineer in a related field.
Advanced knowledge of front-end and back-end programming languages React JS and React Native; GoLang; PHP; Java and Python
Ability to use POSTMAN and other platform and endpointtesting solutions is an added advantage.
Ability to understand software development cycle and manage code migration, document configuration changes, including monitoring performance.
Advanced proficiency in determining the causes of application errors and repairing them.
Exceptional ability to provide front end support and service to internal departments and web-based clients.
Ability to work both independently and as part of a team.
Ability to keep up with innovation in application design and be able to innovate and solve problems that arise.
Exceptional written and spoken communication skills.
Flexibility – responsibilities may require occasional evening and weekend work.
How to Apply
Applicants should send their resumes to [email protected] with the job title as the email subject before 21st August 2023. Only shortlisted candidates will be contacted.