Division: Retail Banking
Department: Retail Banking
Essential Information:
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis
Reporting Relationships:
Functionally reports to the Head, Retail Banking
Job Duties:
1.     Business Growth

Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own locality

2.     Profitability Management

Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3.     Branch Operations & Leadership

Own responsibility  for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:

Budget – Financial KPIs
Core Values
Staff Attrition

Skills:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Strong interpersonal and communications skills
Leadership
Negotiations
Proactive
Passion for business development and acquisition
Technology savvy

Job Requirements & Knowledge:

Credit and Marketing
In-depth knowledge of the business environment

Application requirements:

First degree in any field including an acceptable professional qualification in Banking or Accountancy
Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing

To Apply:
Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to careers.[email protected] before 15th  August 2022.