cGrate Zambia

Business Analyst

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Job Description

The Business Analyst interprets business requirements and system architectures into business process flows and into eventual systems.
Job Responsibilities
1. Elicitation and Analysis:
Work closely with business stakeholders to understand their needs, objectives, and challenges.
Elicit, document, and analyze business requirements, processes, and workflows.
Translate business requirements into clear and concise functional specifications for technical teams.
2. Solution Design:
Collaborate with technology teams to design solutions that meet business needs.
Propose innovative and practical solutions to address business challenges.
Ensure that proposed solutions align with the organization’s strategic goals and technological capabilities.
Conduct sufficient research to assist in modelling business processes and system architectures.
3. Stakeholder Communication:
Serve as a liaison between business stakeholders and technology teams.
Communicate complex technical concepts to non-technical stakeholders.
Present findings, recommendations, and project updates to various audiences.
4. Documentation:
Create detailed documentation including business requirements, process flows, use cases, test cases, pilot plans and end-user system documentation and user stories.
Maintain accurate and up-to-date project documentation throughout the project lifecycle.
Draft project proposals and presentations for potential partners, potential customers and regulatory bodies
5. Project Management:
Collaborate with project managers to define project scope, objectives, and deliverables.
Assist in project planning, estimation, and resource allocation.
Monitor project progress and identify potential risks or deviations from the plan.
Ensure clients, developers and management understand the deliverables and the associated deliverable timelines.
Communicate regularly on project tasks and deliverables to developers, management, and the clients.
6. Quality Assurance:
Participate in system testing, user acceptance testing, and validation of implemented solutions.
Ensure that delivered solutions meet the specified requirements and are of high quality.
7. Process Improvement:
Identify areas for process optimization and efficiency enhancement.
Recommend process improvements and assist in their implementation.
Organizational Alignment
Reports directly to the managing director
Will work with IT team and management team
Bachelor’s degree in Business Administration, Information Technology, or a related field (Master’s degree is a plus).
Proven experience as a Business Analyst or in a related role.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal abilities.
Proficiency in requirement gathering techniques, process modelling, and documentation.
Familiarity with project management methodologies and software development lifecycle.
Ability to collaborate effectively with cross-functional teams.
Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.
Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.
Good written skills
Good presentation skills
Payment systems experience

Job Summary

wave-1-bottom Website
Lusaka, Zambia Location
Full Time Job Type
cGrate Zambia

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