Job Summary
Reporting to the Chief Operating Officer, incumbent will be responsible for the assessment of business needs and requirement s and translate these into best workable solutions and review of business systems and advise business stakeholders on ways to improve business processes.
Main Duties/Responsibilities

Business and System Analysis
Provide business case support to line management to align the processes, technology and human  resources with the business strategies
Recommend controls by identifying problems and implementing improved procedures and efficiency management
Ensure solutions adhere to appropriate policies, regulations, and audit control to mitigate risk
Facilitate client inter actions to establish need/requirement
Analyze requirements, redesign processes and construct workflow charts/diagram
Identify and document business requirements (BRD)
Manage quality of development life cycle
Quality of delivery of solution in relation to solution design
Input into development of test plans / cases
Assist project managers to implement a solution
Provide implementation and post implementation support
Prioritize work per delivery requirements and company strategy
Measurement and Reporting
Developing of dashboards, reports and tools that provide a clear view of operations performance, the  identification of gaps and opportunities
Build and/or contribute to business process blueprint
Impact assessment and cost / benefit analysis
Facilitate and report on benefit tracking and manage operational efficiencies
Maintain system protocols by writing and updating standard operating procedures and process  diagrams
Develop and evaluate performance of solutions, services, and initiatives
Any other duties as assigned

Minimum qualifications and experience

Diploma/Degree or relevant business related tertiary qualification or a recognised Business Analyst certification
At least 5 years’ relevant experience as a business analyst or 5 years’ experience as operational specialist obtained in the insurance industry
Demonstrable business process analysis experience
Business Writing and presentation skills
Software Development Life Cycle (SDLC) experience
Quality and risk management understanding
Computer literacy – MS Office – well advanced skills
MS Project, MS Visio, Access, and SQL will be critical
BI reporting tools experience
Data Analytics and Data Modelling experience
Academic and technical business experience
Good communication skills both oral and written

Interested candidates who meet the minimum qualifications should apply to the Executive Head of Human Capital, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia or email to [email protected] not later than Tuesday 23 May 2023.
Only shortlisted candidates will be contacted.