Call Center Agent

  • Job Type: Full Time
  • Location: Lusaka, Zambia
  • Date Posted:

Company Name: Private

Company Summary:

Job Description:

Are you a friendly and customer-oriented individual with excellent communication skills? We are currently seeking highly motivated Call Center Agents to join our dynamic team!

Able to collaborate with cross-functional teams to ensure swift issue resolution and customer satisfaction.
Able to maintain detailed and accurate records of customer interactions within our systems.
Familiarity with CRM software or contact Centre systems.
Ability to engage in a collaborative work culture that encourages teamwork, innovation, and mutual support among colleagues.
Excellent verbal and written communication skills.
Ability to remain calm and composed in high-pressure situations.
Strong problem-solving skills and attention to detail.
Excellent time management skills.
Team player and ability to multi-task.


Diploma or equivalent in any Social Science program.
Grade 12 is a must.
Previous experience in customer service or call center environment is a plus.
Computer and internet usage literacy is a must.

Interested candidates are encouraged to submit their updated Curriculum Vitae via email on [email protected] Please indicate “Call Center Agent Application”; in the subject line.

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