Job Description

Posted on April 12, 2023

Job Title:  Cluster Manager
Location: Chipata
Reporting line: Mini – grids Commercial & Strategy Manager
We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.
About ENGIE Energy Access (EEA)
ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
www.engie-energyaccess.com
https://www.linkedin.com/company/3055106
Job Overview
The Cluster Manager will lead the following cluster activities: Sales and marketing, customer support and community engagement at Cluster level with cross-functional activities in business development and related teams at Lusaka-HQ
Key Responsibilities
The Cluster Manager will be responsible for:

General administration of cluster sites
Developing and maintaining strong relationships with customers and key stakeholders (local and village leaders such as chiefs, councils etc)
Increase marketing and sales of energy efficient appliances and productive use machines to minigrid customers to meet performance targets and KPIs
Customer acquisition and retention
Ensuring high levels of customer satisfaction
Responsible for customer loan portfolio in the cluster including customer credit assessment
Timely tracking and reporting on all cluster KPIs
Perform demand/baseline assessment/ surveys and appraisal of pre-feasibility and feasibility study report
Providing project progress reports on cluster activities
Planning and coordinating community engagement activities
Leading training and provide support to the local community in our products and services
Customer contract management
Supervise Cluster Local Operators (LO) as linkage between the business and local community
Managing After-sales services through call center and monitoring of sales performance.
Encouraging formation and participation in local energy user committees/community to ensure commercial offers are clearly understood and strategize on their improve.

Knowledge and skills Experience:

Highly motivated and solid team player
Customer centric and performance driven
Able to take initiative, work and think independently
Interested in travelling in rural areas
Reporting skills
A passion for improving energy access and the quality of life of our customers

Qualifications:

Bachelor’s degree in business administration or related field
Minimum 3 years of working experience in sales, business development or related field
Experience working with rural and off-grid business models and segments
Computer Literate
Passionate about the sales process
Valid drivers license

Language(s): 

English
Any Zambian language – preferably languages from the Eastern Region

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

To apply for this job email your details to careers_zambia.a2e@engie.com