Job Description

Posted on January 10, 2022

Job DescriptionMoneta Finance Ltd is a registered credit provider whose focus is to provide finance to Zambian individuals working in both the private and public sectors. Moneta Finance is a wholly owned Zambian company incorporated as a microfinance institution. Moneta is well positioned in the microfinance sector offering unsecured term loans to its customers. Moneta prides itself as one of the financial revolutionaries in personal finance and the pioneers of instant salary backed loans which do not require collateral. Moneta Finance operates with a head office in Lusaka and strategic branches in Kitwe, Kafue, Chingola, Kabwe, Mufulira, Solwezi, Chipata and Mazabuka.Job Brief:The Collections Officer will be responsible for managing the collection of outstanding debts from customers. He/She will collect repayments as quickly as possible, reducing cash-flow issues and allowing for smooth business operation. S/he will assists in the coordination of collection systems and procedures and implementing the Collection Strategy.Responsibilities:The Direct Sales Agent Role involves the following duties and responsibilities:Monitoring of the portfolio to identify the clients above 30days in arrearsTo monitor customers’ repayment, act immediately on loans in arrears according to credit policyPresent all delinquent customers and recommend solutions to Loans Review Committee and implement committee’s decisionsCorresponds with customers in arrears to negotiate and monitor payment plansDevelops collections methods that consistently lead to achieving or exceeding company financial goalsConduct custom collections campaigns on each client that consist of emails, phone calls, and standard mail correspondenceCoordinates collection efforts with other credit staff and/or employees to respond to individual needsCoordinate weekly work plans and supervise the work of loan officersAccompany and support loan officers on recovery visits and actively participateResponsible for prioritizing and entering overdue accounts into the collection process on timeIdentify root causes of defaults and make recommendations for process improvement as and when appropriateMaintain excellent records of contacts, transactions, efforts, and progress made on the recoveryProvide weekly consolidated reports on the recoveriesCompile and evaluate monthly statistics concerning the number of accounts in collection, the amounts collected, and the amounts that remain to be collected and coordinates and compiles monthly summaries for review by ManagementEnsure to meet customer service standardsRequirements:Full Grade 12 School CertificateMinimum of First Degree in Banking and Finance, Accounting or equivalent professional qualificationsSome level of relevant work experience in working with either Microfinance institutions, Banking sector, or cash handling functions.Sound knowledge of Microfinance, principles, and practices of banking.Critical Competencies:AnalyticalGood excel skillsReport writingProblem SolvingTechnical SkillsGood customer Service·Interpersonal SkillsTeamworkSelf-starterOrganisedMethod of ApplicationApplications, consisting of your cover letter, transcripts and CV, should be sent to this email. Please indicate the job title in the subject line of your e-mail and use your full name and the job title you are applying for as the filename of your attachment. Copies of certificates need to be attached.