LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED

Commercial Assistant

Viewed 0 times

Job Description

Luapula Water Supply and Sanitation Company Limited (LpWSC), is a Commercial Utility mandated to provide water supply and sanitation services to the urban and the rural areas of Luapula Province. The Company operates under the legal framework as outlined in the Water Supply and Sanitation Act No. 28 of 1997. The Commercial Utility was incorporated under the Companies Act Cap 338 of the laws of Zambia and operates in five out of the twelve districts in the Province, namely Mansa, Nchelenge, Mwense, Kawambwa and Samfya. The Commercial Utility, being an equal opportunity employer, seeks to recruit self-motivated, innovative, honest, committed, adequately and appropriately experienced person to fill the vacant position below to be based in Mansa.
The purpose of this job is to undertake a variety of frontline commercial services, such as revenue collection, billing, and customer care, in order to provide excellent customer service in line with the Company’s commercial policies and procedures. To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing.
MAIN DUTIES

Receives complaints and logs them in the management information system to ensure complaint registration.
Participation in Revenue enhancement program
Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer to ensure customer satisfaction.
Submit customer information for account opening and unregistered properties to ensure increased billing.
Courteously manages customers by upholding customer etiquette.
Reconcile customer’s accounts and raise adjustments where necessary.
Closing resolved complaints.
Analysing NRW complaints (Accounts in credit, system generated complaints)
Submission of customer information for amending customer records
Drafts letters to customers (feedback to complaints)
Collections of meter readings and input into the system
Provide reasonable assurance on matters that require immediate action.

QUALIFICATIONS AND EXPERIENCE

Grade 12
Diploma in Business Administration, Marketing or higher
Work experience of a minimum of 3 Years.
Able to work with minimum supervision.
Self-disciplined

JOB APPLICATION PROCEDURE
Applications together with copies of certificates, detailed curriculum vitae and three (3) names of referees should reach the undersigned or emailed to [email protected] or [email protected] not later than 13th January 2024 and must be addressed to:
The Managing Director
Luapula Water Supply and Sanitation Company Limited
P.O Box 710594
MANSA.

Job Summary

wave-1-bottom
Zambia Location
Full Time Job Type
LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.

Add Alert
Sign in or create an account to continue.