Community Builder

Lusaka, Zambia, Full Time $5,000 May 21, 2022

Job Description | Community Builder
Rivuuz is a Zambian online platform that connects customers to reliable, vetted service providers. As a Community Builder, you will operate at the nexus of operations, marketing, and business development to create welcome environments that bring together like-minded individuals that are seeking solutions to similar challenges.
The day-to-day of the job involves:

Customer success – gaining a deep understanding of what each pro and clients wants to achieve through Rivuuz and supporting them to achieve it
Community events – Planning and organizing online and offline community events with a focus on members collaborating, learning and supporting each other
Community engagement – communicate with members individually and as a group in both online and offline spaces, welcome new member, ask questions and generally make everyone feel welcome and included
Profiling – researching existing and potential community members to understand what social media tools they use, what language/style/tone they use and how best to engage with them online and offline
Content creation – Write content for the community that is helpful, inspiring and engaging. Use your profiling to know what tone to strike.
Community growth – Plants seeds and creates momentum, identify community contributors and ambassadors, Develops a participation-reward ladder. Create structure in the community that fuel not stifle the community, with a goal of getting the community to a self-managing stage
Support – constantly working to identify opportunities and create unique, valuable connections between groups of people.

You are great fit for this job if you:

are willing to quickly and continuously learn our business and market
are an empathetic problem solver (a lover of understanding and solving people’s problem)
can adapt your communication style to work well with people from varied backgrounds
are personable, a positive thinker, and have an entrepreneurial spirit
are able to use or learn various online work software, e.g. Word, Excel, Canva, Facebook Business Suite, Airtable, etc

Some must-haves

Experience in one or more of these areas: event planning, PR, social media management, customer service and training design and delivery
A valid driver’s license – this is a very mobile role
Empathy and listening skills – You should always have a sense for what the community needs, what they’re looking for, what they value, what they appreciate

Some nice-to-haves (but not deal breakers)

Ready to start immediately
Has own laptop
Close proximity to Ibex Hill
Speaks Bemba and/or Nyanja

Job Type: Full time – This is not your typical 9-5 job as our communities run 24/7 so you may need to organize an event on a weekend or respond to a community members questions in the evenings. Are you up for that?
Reporting to: Chief Executive Officer
Remuneration: Gross pay K5,000
Also, you should know that working in a startup is a different world, there are no departments and things sometimes change quickly. This way of work is not for everyone and we get that – some people value routine and stability. So, think carefully about whether this job is right for you.

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