Customer Retention Analyst – Airtel Money

Lusaka, Zambia, Full Time -

DEPARTMENT : Marketing
VACANCY : Customer Retention Analyst – Airtel Money
LEVEL : Senior Officer
LOCATION : Lusaka, HQ
JOB PURPOSE
The Customer Retention Analyst – Airtel Money will be responsible for developing, implementing and optimizing the reporting framework that will drive the insights needed to improve campaign performance. In addition, the role holder will own analysis of bucket trends for Airtel Money Key Performance Indicators, support the marketing function in all pricing, planning and coordination to get to market all product plans and drive Airtel money to GSM penetration. He/She will also support the marketing team in optimizing marketing communications programme through the provision of programming and analytical support.
CORE RESPONSIBILITIES ARE:
1. Campaign Programming and Creation.
2. Campaign Quality Assurance and Integrity checks.
3. Campaign Performance Optimization, Tracking and Reporting.
4. Survey Data Collection, Validation and Opportunity analysis.
5. Marketing Communication.
SKILLS AND KNOWLEDGE
Educational Qualifications & Functional / Technical Skills

A recognized university degree in Marketing, Engineering, Actuarial or equivalent.
Strong SQL and data mining knowledge.
Experience in a telecommunication environment will be an added advantage.
Analytical skills and capabilities.
Must be a mem

Relevant Experience

Minimum of 3 years working experience in Customer Value Management campaign management and programming.
Extensive campaign analysis and reporting experience in a complex environment.
Strong commercial acumen and customer focus.
Excellent communication skills and stakeholder management.

Other requirements (Behavioral etc.)

Result orientation.
Achieving Business Success and relationship management.
Proactive and displaying Entrepreneurial Spirit.
Ability to work under pressure.
Member of the Zambia Institute of Marketing.

CLOSING DATE
Suitable candidates requested to apply by sending through their CV’s to [email protected]
The closing date for receiving applications is Friday, 25th March 2022.
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.