Customer Sales Advisor

Lusaka/Kitwe, Zambia, Full Time Salary: Competive

PURPOSE OF THE JOB:
To strategically initiate and respond to all Assurance clients needs.
KEY PERFORMANCE AREAS:
Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
Provide feedback from clients as well as forward necessary documentation received to affected department.
Sell products at the front counter
Take ownership of for general customer experience and wellbeing.
Ensure accuracy at all times.
Create quotations, receipts and invoices for customers in pastel.
Handle customer complaints in a professional manner.
Understand company policy on conducting funeral services on behalf of policy order
Solicit sale of additional or new products and services.
Maintain strong customer relationships.
Promote sale of funeral policies.
Communicate effectively with reporting line managers.
Keep the business place clean and tidy at all times and
Carry out any other duties assigned by line Managers.
EDUCATIONAL REQUIREMENTS:
Minimum of a Diploma in any business related program.
At least 3 years’ experience in a fast Service Delivery Industry
REQUIRED COMPETENCIES:
Effective communication at all levels
Pacify difficult customers and handle their problems
Willingness to provide assistance
Approachable
A good memory to remember details and data
Able to work in flexible work timings.
Able to cope with a fast-paced work environment
Resolve problems efficiently after critically analysing situations.
Computer literate
Ability to make timely decisions
Highly assertive
Eye for details

Application email or URL: recruitmentzm@fsg.co.zm
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