Customer Service Assistant

Lusaka, Zambia, Full Time

We are currently looking for someone to take up the position of a customer service Assistant in our Company.
Duties Include;

Handling all incoming customer queries and questions
Providing the appropriate service and information to client
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers


The ability to actively listen to customers so they can adequately gauge and address their needs.
Excellent verbal communication skills to clearly share and relay information.
Computer literacy, including knowledge of relevant software packages, such as CRM systems.
The ability to remain calm and polite when dealing with complaints or challenging clients.
Strong problem-solving skills to determine the best possible solutions for client issues.
Good command of the English language.
Presentable appearance and good hygiene in customer-facing environment.


A grade 12 certificate
A diploma in Sales and Marketing
Not less than 3 years’ experience in customer service.

Those interested in this position can send their CV only to [email protected] .Deadline for receiving applications will be Thursday,4th of August, 2022 close of business. No Application will be accepted after the closing date.

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