Customer Service Care Agent

  • Job Type: Full Time
  • Location: Lusaka, Zambia
  • Date Posted:

Company Name: Private

Company Summary:

Job Description:

Are you a friendly and customer-oriented individual with excellent communication skills? We are currently seeking highly motivated Call Center Agents to join our dynamic team!

Collaborate with cross-functional teams to ensure swift issue resolution and customer satisfaction.
Maintain detailed and accurate records of customer interactions within our systems.
Familiarity with CRM software or contact centre systems is a plus.
Engage in a collaborative work culture that encourages teamwork, innovation, and mutual support among colleagues.
Excellent verbal and written communication skills
Ability to remain calm and composed in high-pressure situations.
Strong problem-solving skills and attention to detail.
Excellent time management skills
Team player
Excellent conflict resolution skills
Ability to multi-task


Diploma or equivalent in any Social Science program
Previous experience in customer service or call center environment is a plus.
Grade 12 is a must
Computer and internet usage literacy is a must

Interested candidates are encouraged to submit their updated Curriculum Vitae via email on [email protected] Please indicate “Call Center Agent Application” in the subject line.

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