Sharon's Rose Logistics Ltd

Customer Service Specialist

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Job Description

Summary
Customer Service Specialist to be responsible for the delivery of excellent customer service.
Responsibilities

Effectively manage large amounts of incoming calls.
Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.
Identify and assess customer’s needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback.
Customer Service Management & SLA Management.
Follow communication procedures, guidelines and policie

Skills and qualifications

Internet savvy.
Excellent interpersonal skills.
Ability to analyze consumer metrics, reports and trends.
Diploma Management/Business/Marketing.

To apply email: [email protected]
Deadline: 10.01.2024

Job Summary

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Hybrid Location
Full Time Job Type
Sharon's Rose Logistics Ltd

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