Customer Service Support

Full Time 000 ZMW / Month


Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
Provides features on the sim cards;
Deactivates/reactivates stolen or recovered sim cards;
Provides, creates and maintains numbers for prepaid walk in customers;
Replaces/ maintains numbers for prepaid walk in customers;
Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
Maintains up to date literature on MTN products, sales, aids and price list;
Stays abreast of developments in areas of expertise.


Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
Diploma in Sales & Marketing or equivalent;
Understanding of various converging technologies;
Understanding of various corporate requirements;
Computer literacy.

Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Note: that only shortlisted candidates will be contacted.

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