Customer Service

Lusaka, Zambia, Full Time Salary:

Position Title: Customer Service
Position Type: Permanent Contract
Location: Kenneth Kaunda International Airport
Reports to: Branch Manager
Job Purpose:
The Customer Service attracts potential customers by answering service questions; suggesting information about other services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities and Duties:
Open and maintain customer accounts by recording account information
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer needs
Prepare service reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Any other duties as assigned.
Minimum Qualifications:
Grade 12;
Diploma/ Advanced Diploma in any business-related courses
Minimum three (3) years of experience in Clearing and forwarding.
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Mode of Application
Please ensure that you mention as the source of this job advertisement.
Qualified persons should apply by sending their application letter, school certificates and curriculum vitae with contact number(s). Ensure that all contents are sent in a single document before 30th January 2021 Please send email applications, stating a position as a Customer service you are applying for in the subject line, to:
Only shortlisted candidates will be contacted

Application email or URL:
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