Customer Support Centre Officer – Consultancy

Consultancy

SNV Netherlands Development Organization
Background
SNV Netherlands Development Organisation (SNV) is a not-for-profit international development organisation founded in the Netherlands in 1965, with local presence in over 30 developing countries in Asia, Africa, and Latin America. SNV provides advisory services, knowledge networking and supporting advocacy in the agriculture, water, sanitation and hygiene and renewable energy sectors. Driven by the Sustainable Development Goals (SDGs), SNV’s advisors work with local partners to equip communities, businesses and organisations with the tools, knowledge, and connections they need to increase their incomes and gain access to basic services.
Since 2020, SNV is implementing a three-year project called INCREASE (Increasing Climate Resilience in Energy and Agricultural Systems and Entrepreneurship). The INCREASE project is funded by the Swedish International Development Agency.
The INCREASE project aims to demonstrate that an integrated private sector approach to climate change is commercially viable and environmentally sustainable. The intervention is expected to contribute to increased profits for the companies and stable incomes and improved livelihoods for the smallholder farmers.
SNV Netherlands Development Organisation, Zambia office, seeks the services of a competent Customer Support Centre – Service Operator (CSC-SO) with the responsibility  of operating the call centre related to Biodigesters technology under the INCREASE Project.
Mandatory requirements
1. CV
2. TPIN Certificate
3. Bachelor’s Degree in Renewable Energy technologies and/or Agriculture or related field
4. 2 – 5 years experience in similar assignment
Interested individuals can access the (TOR) for more details attached to this link.
Application Criteria:

Only electronic submissions will be accepted.
Submission should be made through zambiaprocu[email protected] not later than 17:30hrs, 5th September 2022.
For any clarifications, contact [email protected]

Note: SNV Zambia may request for necessary and/or more information during the evaluation. SNV will only contact the successful candidates (s) within the period of 3 weeks from the closing date of submission.