Delivery Coordinators x10 and Delivery Riders x20

Full Time

1. Delivery Coordinators (10)
Working under the supervision of the Operations Manager, the Delivery Coordinator will have to plan, organize, direct and coordinate product delivery activities to ensure accurate and timely deliveries to customers. The Delivery Coordinator will efficiently and effectively manage delivery riders to ensure delivery of orders is achieved to the satisfaction of the customers and ensure that sales are maximized, brand integrity and set standards are maintained, and targeted profitability is achieved.
Duties and Responsibilities:

Ensure product quality is met on all deliveries.
Reads all communication in the report book from the previous shift and actions were necessary.
Ensures daily that cash takings from riders are accurate (no variances) with the sales and safely banked every shift as per the set procedure.
Provide support in pick-up and delivery of products according to customer orders.
Obtain customer orders for product deliveries including order specifications, address, and phone number.
Respond to delivery-related inquiries and concerns from customers.
Notify customers about any valid delivery delays in advance.
Schedule deliveries and prepare delivery documentation.
Provide exceptional services and ensure customer satisfaction.
Track the status of order deliveries and resolve any issues promptly.
Ensure that products are properly packed, stored, and transported to avoid any accidents and damages.
Ensures daily that riders follow trading hours.
Checks riders’ arrival times and conduct a team briefing and hygiene check so that all Riders report on duty on time, in neat and complete uniforms.
Ensures all repairs and maintenance requirements on the bikes are identified and actioned accordingly. (All critical repairs to be actioned within 48 hours).
Prepares for the peak period.
Compiles and monitors sales figures and statistics on the Application.
Ensure all gadgets, documents, and bikes are handed over at every end of each shift.
Any other duties assigned.

Delivery Coordinator Skills and Qualifications:

GCE O’Level Certificate
Advanced Diploma or Degree in Business Administration/Management Studies or equivalent
At least two years of experience in the hospitality industry
Highly focused, result-driven, and outstanding organizational skills.
Should be highly computer literate.
Be presentable and have a strong sense of integrity.
A pleasant personality and able to communicate well with customers and staff at a higher level.
Honest and able to work under minimal supervision are prerequisites.
Have excellent people skills and a strong sense of urgency and bias to action.
Knowledge of organizational effectiveness and operations management.
Familiarity with business and financial principles.
Leadership ability.

2. Delivery Riders (20)
Working under the supervision of the Delivery Coordinator, the Rider reliably delivers orders to the customer’s satisfaction in a safe and timely manner. Riders should be polite and prompt with a commitment to providing our customers with an excellent experience. Riders should ensure that orders are properly packed, committed to work safety, and passionate about satisfying clients.
Duties and Responsibilities:

Pick up and drop off orders while adhering to assigned routes and time schedules.
Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Accepting payments for delivered orders.
Providing excellent customer service and directing all customer complaints to the delivery coordinator.
Abiding by all traffic regulations and maintaining a clean riding record.
Preparing reports and other documents relating to deliveries.
Ensure motorbike is properly serviced and in good condition at all times.
Provide exceptional services and ensure customer satisfaction.
Track the status of product deliveries and resolve any issues promptly.
Ensure that products are properly packed, stored, and transported to avoid any accidents and damages.
Prepares for the peak period.
Any other duties assigned.

Delivery Rider Skills and Qualifications:

GCE O’Level Certificate
A1 Biker’s License or equivalent
Excellent global position system (GPS) navigation skills
Prior experience is an added advantage
Highly focused and result driven
Be presentable and have a strong sense of integrity.
A pleasant personality and able to communicate well with customers and staff at a higher level.
Honest and able to work under minimal supervision are prerequisites.
Have excellent people skills and a strong sense of urgency and bias to action.

Interested candidates who meet the criteria  should send their applications (Cover Letter and Curriculum Vitae only) to [email protected]
The closing date for receipt of applications is 11th August, 2022.  Only shortlisted candidates will be contacted.
 

lizzy@zm-simbisa.com
Application email or URL: lizzy@zm-simbisa.com
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