Engineer – Network Quality Management

  • Job Type: Full Time
  • Location: Lusaka, Zambia
  • Date Posted:

Company Name: MTN Zambia

Company Summary:

Job Description:


Ensures adherence of techniques for evaluating performance to Network Operation objectives in line with the SLAs;
Ensures guidelines and procedures are adhered while monitoring compliance with existing policies and procedures;
Prepares specific agenda items and leads discussions during Management review meetings;
Identifies needed areas of change and implement improvements to operations and contributes to RFP proposals;
Develops and/or approves schedules, priorities, and standards for achieving Network Operation quality goals;
Drives planned digital strategy for the successful delivery of MTNZ digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score;
Works with internal and external customers to analyse the needs and align product roadmap to strategic goals;
Analyses performance trends and kpi tracking for different products and services on a weekly and monthly basis as required and shares with senior management and stakeholders;
Analyses and executes on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews;
Facilitates the change management and communication plans on delivered initiatives to drive optimal benefits realization;
Monitors digital kpi’s and performance tracking of impact and progress of various initiatives against commitments to the bottom line;
Ensures Customer complaints are resolved timely within SLAs;
Maintains a dynamic environment to ensure maximum performance from all staff;
Manages the complexities of the interaction between the whole host of technologies and services in the Network;
Manages staff training and development.

Candidate Requirements

B.S.c.  Engineering/Telecommunication or related field;
Grade 12 Certificate.  (5 O’ Level credits, including compulsorily English Language and Mathematics);
Three (3) years hands-on experience in telecommunications field;
Demonstrated experience in managing customers/subcontractors/vendors
Demonstrated commercial acumen;
Experience in contract agreements and specifications of equipment for the GSM and telecoms networks;
Project Management and Quality experience;
Tele-traffic engineering experience;
Possession of a Manual Drivers License of at least 2 years with no violations.

Women are strongly encouraged to apply.
Hand delivered or posted applications will not be accepted.
Note that only shortlisted candidates will be contacted.

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.