Engineer – Network Quality Management
Company Name: MTN Zambia
Ensures adherence of techniques for evaluating performance to Network Operation objectives in line with the SLAs;
Ensures guidelines and procedures are adhered while monitoring compliance with existing policies and procedures;
Prepares specific agenda items and leads discussions during Management review meetings;
Identifies needed areas of change and implement improvements to operations and contributes to RFP proposals;
Develops and/or approves schedules, priorities, and standards for achieving Network Operation quality goals;
Drives planned digital strategy for the successful delivery of MTNZ digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score;
Works with internal and external customers to analyse the needs and align product roadmap to strategic goals;
Analyses performance trends and kpi tracking for different products and services on a weekly and monthly basis as required and shares with senior management and stakeholders;
Analyses and executes on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews;
Facilitates the change management and communication plans on delivered initiatives to drive optimal benefits realization;
Monitors digital kpi’s and performance tracking of impact and progress of various initiatives against commitments to the bottom line;
Ensures Customer complaints are resolved timely within SLAs;
Maintains a dynamic environment to ensure maximum performance from all staff;
Manages the complexities of the interaction between the whole host of technologies and services in the Network;
Manages staff training and development.
B.S.c. Engineering/Telecommunication or related field;
Grade 12 Certificate. (5 O’ Level credits, including compulsorily English Language and Mathematics);
Three (3) years hands-on experience in telecommunications field;
Demonstrated experience in managing customers/subcontractors/vendors
Demonstrated commercial acumen;
Experience in contract agreements and specifications of equipment for the GSM and telecoms networks;
Project Management and Quality experience;
Tele-traffic engineering experience;
Possession of a Manual Drivers License of at least 2 years with no violations.
Women are strongly encouraged to apply.
Hand delivered or posted applications will not be accepted.
Note that only shortlisted candidates will be contacted.
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