Job Description

Posted on February 16, 2022

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FIELD SALES EXECUTIVE
Our client, in the logistics industry seeks to employ a competent and qualified Field Sales Executive
Main Purpose of Job: To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications.
Duties and Responsibilities:
Market Place Information

Interacts with customers, face-to-face, to establish market information specific to them
Observe local market trends and relates impacts upon their customers
Collects competitor intelligence e.g. Rate Tariffs, brochures, etc…
Shares information within the sales team to improve the ability of yourself and others to identify the most applicable service against competitor product offers
Passes on the information gathered to the National Marketing department for further analysis

Selling

Plans and prepares for sales visits to both existing and prospect customers e.g. contact person, address, trading history, etc…
Performs visits to appropriate contacts within existing and prospect customers according to the standard activity KPIs and centrally agreed sales processes
Consistently presents the full range of products, services and technologies to every customer
Wins new customers through the closing of business on simplified tariffs
Develops existing customers via up-selling and /or cross selling

Customer Relationship Management

Forms professional and appropriate relationships within customer organisations through face-to-face contact in order to meet customer needs
Provides a channel of communication between our company and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)
Specifically performs follow-up visits with existing Medium and Large customers
Ensures customers are kept up to date with relevant information and reports
Establishes appropriate relationships and communicates with relevant functional areas

Sales Administration

Acts upon information provided by the Commercial department relating to e.g. Up / Down Traders,
Customers not trading to profile, etc… in consultation with Indoor Sales
Accurately completes sales reports within agreed time frames
Completes and updates customer information and documentation as required by the business
Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held
Reviews sales performance and prepare presentations as necessary for sales meetings and weekly debriefs
Provides input as required into the quarterly sales reviews

Corporate Responsibility and Health & Safety

Comply with the company’s corporate responsibility, health, safety and environmental standards and responsibilities as identified within company management systems

Customer Experience

Perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience.

Personal Qualities:

Assertiveness
Verbal Communication
Listening
Persuasion
Perseverance
Market Orientation
Planning & Organising
Business to business selling skills

Qualifications and Experience:

Grade 12 Certificate
Diploma in Business Administration or Sales Marketing
Computer literacy with good command of written and spoken English
2  of years face-to-face sales experience
Proven track record in achieving sales targets
Organisational awareness (structure, products and services)
Express distribution industry experience
Member of Zambia Institute of Marketing or Chartered Institute of Marketing – (Required)

Applicants must address the application letter and updated curriculum vitae together with copies of relevant academic and professional qualifications as ONE document to:
The Managing Partner
Laura & Partners Consulting Limited
CV 16 D.C. Wallace Road,
COMESA Exhibition Village, Show Grounds,
Lusaka
Applications must be emailed with the subject “Field Sales Executive” to [email protected] (copy [email protected]) on or before Friday 25 February 2022. Only electronic applications will be accepted. Should you not hear from us 7 days after close of submission, consider application unsuccessful.

To apply for this job email your details to christopher@lauraandpartners.com