Job Description

Posted on January 10, 2022

Providence Teez Lodge Ltd (Ptll) is a Business Enterprise of Theological Education by Extension in Zambia (TEEZ). It is registered under the Companies Act with PACRA as a Company Limited by Guarantee. The business enjoys a semi-autonomy and operates profitably to help sustain the Ministry of Theological Education by Extension in Zambia of preparing all God’s people with works of Christian service.The Business Enterprise is overall managed by the TEEZ Executive Director as the CEO of both institutions with support from the Lodge Manager who heads the Business Wing of TEEZ.In the quest to reposition the Business operations of Providence TEEZ Lodge, the lodge was rebranded and relaunched on 23 July 2020 to make it more vibrant in its hospitality business. This was followed by the designing of the new tagline which is ‘Comfort Redesigned’ to meet the aspirations of our clientele.Providence TEEZ Lodge Limited is currently seeking to recruit the personnel for the following positions:We are seeking to employ people who share our vision to join our team.In this role you will be responsible for ensuring that all our guests arrive, stay and leave feeling welcomed, valued and delighted with our service.You will be responsible for all aspects of Hotel reception including check-in/out, customer relations and taking reservations.The successful candidates must possess:A minimum 2 years’ experience in a hotel environment working in Front Office servicesGCE O levelTEVETA Certificate or Diploma in General Hospitality or Business Administration.Additional qualification in Basic Accounting will be an added advantageProven working experience (at least 1 year) as Front desk AdministratorAdministration and customer service skillsIT skills to work with computerized booking and payment systemsExcellent written and verbal communication skillsProfessional telephone skillsFriendly and pleasant personalityAbility to speak many languages including foreign will be an added advantageExcellent customer service and communication skills.The ability to work professionally under pressure and multi-task.The passion for providing every guest with a positive experience.Consistent pride in their grooming and presentation.Availability to work full time hours, morning, evening and weekend shiftsKnowledge Point of Sale and Hotel Reservation systems.Creative, self-motivated, proactive and confidentExperience working with a diverse team and strong willingness to build capacity of local staffAble to show Creativity, innovation and initiative and have good interpersonal skills.Be physically fit and be able to pass pre-employment and medical examinations.Must have Good written and oral communication skills in English language.Ability to listen and learn skills required in performing higher duties satisfactorily.Able to interact with personnel from other departments as well as the clients and their families living in the accommodation unit throughout the lodge.Your Responsibilities:The specific duties of the Front Office Receptionist/Cashier will be as set out below but not limited to:Should appear very neat and tidy and also be respectful and polite to guest on their arrival. Welcoming of guests with the best courtesy reception.Make reservations and check in guests on their arrival.Check out guests who are leaving and accurately prepare their bills.Receive incoming calls professionally and forwarding messages to the relevant clients and staff.Place and keep records of all telephone calls, emails, WhatsApp messages as well as all other social media platforms.Courteous management of all visitors to the company.Receive monies from guest and render proper accounts.Make sure that the reception area is clean at all times and the front desk should always look tidy and organized.Report any maintenance faults to management and to the maintenance department.Handle difficult guest in a very professional manner and call the Manager if the need arises to do so.Keep track of all the meal sheets and forward the same to accounts for further processing.Method of ApplicationSend the application with Cover letter, Curriculum Vitae and copies of certified certificates stating the position applied for to:The Executive Director & Chief Executive Officer,Theological Education by Extension in Zambia (TEEZ),Mindolo Ecumenical Foundation Campus,P.O Box 23054,KITWE-Zambia.Or by emailEmail: Late applications will not be accepted.No phone calls