Job Description

Posted on May 28, 2023

HOUSEKEEPERS (2)
Duties/Responsibilities;

Cleaning guestrooms mid-stay and after departure
Making beds as per Lodge Standard
Inspect and turn mattresses regularly.
Cleaning corridors, lobbies as well as stairways.
Replacing dirty linens and towels
Restocking guest room amenities like toiletries, drinking glasses etc.
Removing garbage, recycling, and room service trays
Picking up and returning valet laundry items
Organizing and stocking housekeeping carts
Notifying the maintenance department about broken appliances, glasses, old light bulbs, or damage
Upholding the Lodge’s confidentiality and security standards
Respecting “do not disturb” signs and the guest’s privacy
Check all appliances in rooms are in working order
Realign furniture and amenities according to prescribed layout
Respond to guest queries and requests
Respond to calls for housekeeping problems such as spills, broken glasses
Deliver any requested housekeeping items to guest rooms
Remove room service items
Observe and report damage of Lodge property

Knowledge and Experience

Grade twelve school certificate
Certificate/ Diploma in General hospitality
Knowledge of cleaning and sanitation products, techniques and methods
Knowledge of cleaning sensitive materials
Working knowledge of operating cleaning equipment
Physical stamina and mobility including ability to reach, kneel and bend
Ability to lift, push and pull required load (usually about 30lbs)

Key Competencies

Attention to detail
Customer focus
Reliability
Listening skills
Adaptability
Planning and organizing
Team work
Integrity
Honesty
High energy levels