Right to Care Zambia

Human Resource Officer

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Job Description

Minimum Required Qualifications and Experience:

Grade Twelve Certificate
Bachelor’s degree in human resource management, Business Administration, Social Science or related qualification.
3 years of HR generalist work experience.
Strong knowledge of Zambian labour laws.
Experience working in a fast-paced environment.
Paid up member of the Zambia Institute of Human Resources Management.

Desirable Experience:

5 years of HR generalist work experience.
Experience working in a USAID funded project will be an added advantage.


Attention to Detail
Planning and Organizing
Good Communication Skills
Integrity and Ethics
Problem-Solving Skills


Administer and control recruitment assignments as assigned and in accordance with the company’s recruitment policy and recruitment checklist.
Update recruitment tracker with all recruitment progress.
Conduct relevant pre-employment checks prior to issuing offer letters and contracts of employment.
Produce and issue offer letters and employee contracts and agreements to successful applicants and regret letters to unsuccessful interviewees.

Performance Management

Facilitate and control the company wide Performance Appraisal requirements in accordance with the annual deadlines.
Facilitate with Line Managers to make changes on the Performance Management Database as required.
Keep track of probation dates for new starters and facilitate probationary performance reviews in accordance with company policy.
Provide support and guidance to line managers and staff on company performance management systems.

Onboarding and Offboarding

Review and facilitate companywide induction for new and existing employees.
Ensure all terminated employees are de-registered from all institutions that Right to Care has employee activity with e.g., medical insurance providers, etc.
Conduct exit interviews for employees resigning from employment.
Prepare termination of service checklist for terminated employees for payroll processing.
Maintain a database for all closed files.
Close and archive all terminated employee files accordingly.

Employee Relations and Industrial Relations Support

Provide support as and when requested on Industrial Relations matters.
Provide support and sit in disciplinary cases for staff members by ensuring compliance to the disciplinary case checklist before proceeding for all case hearings.
Attend to staff grievances and complaints and ensuring that the company grievance procedure is followed.

Compensation and Benefit Administration

Ensure that all newly engaged starters are loaded on payroll by meeting the required deadlines.
Ensure that all manual time and activity sheets are submitted to payroll and working hours on time.
Ensure that all changes such as change of bank details, medical adjustments and any others are submitted to payroll before the deadlines.
Facilitate medical insurance registrations and terminations, funeral grant, life insurance and workers compensation claims.

System Management

Administer the company HRIS’ including but not limited to Time and Attendance systems, SAGE 300 and ESS.
Ensure all new starters ESS accounts are activated and all line manager and leave approver changes are effected timeously.
Provide HR support and training to staff in line with company policy.

General HR Administration and Reporting

Ensure that job descriptions are reviewed by Line Managers annually and changes are signed and accepted by all parties.
Ensure that every team member has a signed job description on their employee file, that job titles are correct, and changes are communicated to payroll.
Ensure that all departmental organograms are signed off by the Departmental Head and changes are updated.
Ensure that jobs are graded correctly, and the correct remuneration levels are applied.
Coordinate immigration logistics for expatriate staff, consultants and visitors. Facilitate the processing of permits, visa’s and invitation letters.
Work with the HR team members in the facilitation and implementation of ad hoc HR projects.

Applications in the form of a cover letter and CV must be submitted to [email protected]
All applicants   are   required   to   complete   an   online   competency   assessment   accessible   using   this   link   – https://my.assessio.com/right-to-care-human-resource-officer_zm
Only applicants that complete the two steps above will be considered

Job Summary

Lusaka, Zambia Location
Contract Job Type
Right to Care Zambia

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