Job Description

Posted on November 7, 2020

You are passionate and motivated! So are we! Join our young, dynamic and growing team now!! ICL Zambia is recruiting a Customer Relations Officer. Are you up for the job?

Job Responsibilities:

Generating new leads and cold calling potential clients.
Follow up on potential and existing customers.
Generating quotes and invoices for customers and follow up for pending payments.
Providing prompt and professional replies to all customer queries.
Provide first level support to customers as and when required.
Implementing and follow up on marketing related activities as and when required.
Secondary duties to include office administration, and any other cognate duties assigned by Management.
Qualifications Required:

Have the ability to manage and prioritise a varied workload effectively as well as the capacity to work under pressure.
Past experience working in a call centre is a definite advantage.
Very at ease working on computer and using Microsoft office