Job Description

Posted on November 21, 2022

FHI 360
Location: Zambia
State: Chipata
Job type: Full-Time
Job category: FHI 360 Jobs in Zambia – IT/Telecom Jobs in Zambia

Job Description

Position Title: ICT Associate
Profile: ITEC80041 User Support Associate II
Project: CDC/FHI 360 Technical Assistance (TA) Project
Location: Chipata, Eastern Province
Reports to: Business Official
About FHI 360 
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology creating a unique mix of capabilities to address todays interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: IT Support
 
 
Basic function
Under the direction of the Business Official the ICT Supports primary role is to support to the project office staff on issues related to desktop computers, laptops, printers, network connectivity and remote access.
Duties and responsibilities

Desktop/Laptops repairs and maintenance
Onsite desktop support (software, hardware and networks)
Software updates
Set up and configuration of new desktops, laptops, etc
Configuration of routers and wireless access points
Assist with the maintenance of network infrastructure
Troubleshooting user problems
Assist users with Video and telephonic conferencing as well as presentation setups
Receive procured equipment, prepare and install to user requirements
Recover equipment no longer required and follow disposal process
Ensure that desktop infrastructure includes the latest release of virus protection software
Follow escalation process in the event of problems
Assisting users with problems on Windows 7 and Microsoft Office packages
Printer support
Treat all users professionally

Qualifications and requirements

Minimum diploma in information technology, computer sciences or related course
3 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues
Office 365, Windows Server Administration and networking technologies such as VPN, firewalls and LAN technologies
Ability to explain basic technical concepts and Microsoft packages to other users
Strong communication skills
Team player and able to use their own initiative

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to perform these duties.

Method of Application
Submit your CV and Application on Company Website : Click Here

Closing Date : 13th October, 2022.