Infrastructure and Network Administrator

  • Job Type: Full Time
  • Location: Zambia
  • Date Posted:

Website Company Name: Madison General Insurance Company Zambia Limited

Company Summary:

Job Description:

Madison General Insurance Company Zambia Limited (MGen) invites applications from suitably qualified and experienced individuals to fill the position of Infrastructure and Network Administrator to be based at Head Office in Lusaka. The job holder will be reporting to the ICT Manager.

Permanent and pensionable


Understands network concepts and designs involving troubleshooting and setting up branch network on L2 and L3 MPLS technologies
Should be conversant with cisco networking concepts and equipment like switches, routers and firewall to troubleshoot, reconfigure or extend the network
Understands the working of firewall and able to change and update policies on firewall to prevent the access to unauthorized content
Conversant with network monitoring techniques and tools like solarwinds, ensures optimal use of internet and data links and reports deviations to ICT managers on periodic basis
Thorough knowledge of Microsoft operating systems and applications
Knowledge on VMware virtualisation and SAN / NAS storage environment
Hands-on with CISCO routers, switches and firewall configurations
TCP/IP networking with WAN/LAN/VLAN/ experience
Knowledge of ITIL service management framework, change management experience
Conversant with the change management practices, logs and documents change and deviations to guide infrastructure improvements
Understanding of ICT networks and infrastructures
Excellent documentation abilities
Extensive troubleshooting experience and project implementation/management
Proactive attitude, keen to make a difference, attention to detail
Ability to quickly adopt to the new environment and understand the systems
Ability to work in a team as a strong team player
Strong operational discipline and problem-solving skills
Good interpersonal and user relationship, customer service focus.
Should be able to meet deadlines, be flexible and use initiative
Member of ICTAZ
Full grade twelve certificate with at least a credit in Mathematics and English
Undergraduate degree in computer science/information technology, information management systems, business information systems, business studies, mathematics, Statistics, Electrical /electronic engineering or any related field
Database certifications will be an added advantage
Must have 3 years’ experience managing databases in a dynamic ICT environment

Main Duties

Trouble shooting LAN and WAN issues reported by users and ICT staff, act as first line support for all infrastructure issues
Receive, document and analyse the reported problems and escalate as appropriate
Follow change management practices and document network infrastructure
Ensure updated inventory of all the core infrastructure and maintain updated document of all the infrastructure contracts
Ensure network security is enforced
Suggest technology solution to improve infrastructure and network on regular basis
Day-to-Day monitoring of network performance of internet and WAN data links, document and communicate deviations to the superiors
Maintains and manages the hardware and software inventory of core infrastructure including servers, network appliances along with contract renewal information
Overseer of networking tools or monitors that enhance productivity and streamline the collection of data about network utilization.
Monitors network and security issues, ensures patching of core infrastructure including firmware upgrades, OS patching, anti-virus upgrades and policy implementation.
Ensure infrastructure uptime of 99%

Method of Application 
Interested applicants should forward their detailed curriculum Vitae and copies of certified qualifications to the Assistant Human Resource Manager via [email protected]
Closing date is Tuesday 30th May 2023
Only shortlisted candidates will be acknowledged.

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