Job Description

Posted on January 10, 2022

Job DescriptionWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).Job DescriptionCustomer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively Self-development: Owning and being proactive about own training and developmentEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Method of ApplicationSubmit your CV and application on company website: