Interns – Customer Service Assistants x7

Internship Closes: January 27, 2023

INTERNS – CUSTOMER SERVICE ASSISTANT (7) – LUSAKA, LIVINGSTONE, MUFULIRA, CHINGOLA, MPIKA, KABWE
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JOB SUMMARY
Reporting to the Branch Head, the Customer Service Assistant (CSA) is the primary contact person between Bayport and the client. The CSA interacts with the Bayport clients to educate them about the various products the company has to offer. The CSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.
JOB SPECIFICATIONS

Effective marketing of all Bayport loan products
Vetting of clients and ensuring that the documentation is valid
Payout cash to clients whose loans have been approved
Reconciliation of cash and daily reports
Handling customer exceptions and refunds
Delivering good customer service
Working from out of station to issue loans – mobile operations

MINIMUM ENTRY REQUIREMENTS

Bachelor’s Degree in Banking, Business or related discipline
Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

Computer literacy
Excellent communication, interpersonal and organization skills
Good numerical skills
Excellent sales and negotiation skills

TO APPLY
Suitable candidates must send their applications to [email protected] with the position applied for and the preferred town of posting as the email subject, attaching their current CVs and professional/academic certificates.
Take note that only residents of the respective towns indicated are encouraged to apply and will be given preference.
The closing date for receiving applications is Friday 27 January 2023. Only shortlisted candidates will be contacted.

To apply for this job email your details to careers@bayport.co.zm

careers@bayport.co.zm
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