Job Description

Posted on September 27, 2022

CHILDFUND INTERNATIONAL – Zambia
Scope of Work – IT Consultant/Independent Contractor Professional Services
RESPONSIBILITIES:
Responsible for all areas of computer system administration and management of Windows desktop environments for ChildFund’s desktop infrastructure, including responsibility for installation, configuration, maintenance, performance tuning, technical support, security updates, and resolving customer related software and hardware problems in accordance with established policies and procedures. The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to management as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures. Provides account management support, client connectivity support and client application support for supported devices; and remains current with changing Information Technologies.
DELIVERABLES

Provides desktop support to end-users, responding in timely manner to user request for assistance, installation;
Coordinates hardware / software installations and upgrades to ensure work is properly performed with as little disruption to staff as possible;
Participates in new software testing and deployment as needed;
Maintains PC inventory and replacement schedules;
Maintains patches and antivirus for end users’ systems;
Ensures resolution with equipment and software technical issues;
Participates in educational opportunities to maintain relevance in the field of Information Technology;
Participates in projects and performs other duties as assigned.

PROFESSIONAL SKILLS/QUALIFICATIONS/EXPERIENCE REQUIRED

1-3 years working experience in desktop support;
Conversant with working in a Microsoft Windows environment; Windows XP7810, Microsoft Office, Crystal reports, Oracle, WSUS, Acronis;
Self-starter with desire and ability to learn new skills;
Good communications skills, technical aptitude, detail oriented;
Customer service focus;
Ability to work unsupervised and a high degree of dependability required;
Ability to work well with colleagues as a team member.
Experience with Apple devices a plus

Required/Desired Foreign Language

English language required with ability to read, write, and understand.
The Knowledge of French, Spanish or Portuguese will be an added advantage to this position.;

EDUCATION/CERTIFICATIONS

Associates degree in Computer Science, Information Systems, or closely related discipline. Equivalent relevant work experience will be considered in lieu of degree.
Microsoft and Cisco preferred
CompTIA A+ preferred

DURATION
This Agreement will be for a fixed period of 12 months, the beginning and end date will be specified in the agreement to be signed.
REPORTING REQUIREMENTS
This IT Consultant is accountable for meeting the Scope of Work objectives mentioned above and will have a working relationship with and will directly report on a weekly basis to the Manager Sr, IT GSS.
SUBMISSION OF C.V AND COVER LETTER
All those that meet requirements are requested to submit their C.Vs with traceable referees to [email protected] and copy to [email protected] clearly stating “IT CONSULTANT” in the address bar. All documents must be sent in PDF format in one folder/file on or before 16:00hrs of Thursday, 29th September 2022 (late submissions will not be accepted).

To apply for this job email your details to jdaka@childfund.org