IT Manager

Full Time Closes: September 17, 2022

Position Overview
The IT Manager supervises the IT Team and manages the Business IT Processes, IT risks, IT Support
and ensuring business continuity.
Job Responsibilities
Strategic Roles

Recruitment and Supervision of IT Team
Identify IT risks and implement IT risks mitigation processes
Coordinate the maintenance of IT Systems
Oversee the execution of IT support to staff and external partners
Implement new IT Processes and Oversee the implementation of existing processes
Coordinate system changes with group software development team
Requirements gathering and analysis on system integrations
Coordinate integrations and testing with third parties and software development team
Data Administration
Managing data sources i.e. system databases, systems data and staff data
Preparing DB queries and reports for staff and partners
Prepare and manage the Management Information Systems (MIS)
Managing data management policies
Implementing security measures for company data
Infrastructure and Network Management
Manage a team that maintains the company’s core network and servers
Core systems administration


Managing a team that handles tests for the following:

SMS and USSD Aggregation
EVD Integration testing
Mobile banking integrations

Merchant Payments integrations
Deposits and withdrawals integrations
543 Pay integrations
System enhancements by the development team

Banks and corporate customer’s support

Assist the company’s banking partners with support for:
Mobile banking services IT support
SMS aggregation services
USSD aggregation services
Merchant payments services

As well as above, any other duties given by management
Accountability and Performance Measures

Accountable for IT Team Performance
Accountable for Systems Performance
Efficiency of IT Support System
Effective execution of IT policies
Adherence to agreed system uptimes of company IT systems
Maintenance of sufficient support levels for both banking partners, customers and fellow
staff members
Accountable for system integrations i.e.

Pace of integrations
Stable integrations

Adherence to agreed system uptimes of company IT systems
Performance of databases and other data sources

Organizational Alignment

Reports directly to the managing director
IT team reports to the IT Manager


Minimum five years’ experience in IT support role
Minimum 3 years hands on Mysql experience post qualification will be handy
Minimum 3 years Linux experience post qualification
Computer science degree or equivalent
Experience in an IT Telco, Fintech and Banking environment is a requirement
Software development skills will be handy

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