Job Description

Posted on February 11, 2022

Reporting to: Monitoring and Evaluation Manager
Duties, Experience, Academic Qualifications and Skills
The IT Officer will assist in performing a variety of moderately complex information technology support duties to ensure smooth delivery of the technology department, including monitoring, operating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results.
He or she will provide information to staff on established policies and procedures, or services provided.
Key Duties and Responsibilities

Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
Assist in settings up and configuring desktop computers, peripherals and accounts assigning security level in consultation with M &E Manager
Install software and repair hardware and peripherals as directed
Assist in troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate
Assist Administer user accounts as directed
Assist designs and produce basic reports for the department
Assist set up and submit production jobs and edits and debugs computer output with support from the M & E Manager
Assist in transferring computer files between platforms
Provide basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
Assist provide support in maintaining IT records
Contributes to unit goals by accomplishing related duties as required

Minimum Qualifications:

Required Experience & Qualifications
BSc Information Technology
Computer Operations training, or experience in a multi-operation system or production control environment preferred.
Three or more years of related experience with computers and providing customer service in a technology environment

Desired Experience & Qualifications

Knowledge in hardware maintenance and repairs.
Experience working for an NGO is an advantage.