IT Support Manager

Lusaka, Zambia, Full Time 5,000 - 10,000 ZMW / Month

We are looking for a qualified individual to fill the position of IT Support Manager
Job Purpose
Responsible for installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.
Key Responsibilities:

Identifying hardware and software solutions.
Logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers, phones, scanners, etc
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log into company databases
Provide technical support for SAP
Monitor SAP systems performance
Manage SAP user accounts
Solving password problems
Talking to computer users to determine the nature of any problems they encounter
Investigating, diagnosing, and solving computer software and hardware faults
Repairing equipment and replacing parts
Obtaining replacement or specialist components, fixtures, or fittings
Maintaining records of software licences
Managing stocks of equipment, consumables, and other supplies

Qualification and Requirements:

Grade 12 School Certificate
Degree in computer science or information technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Not less than 5 years’ prior experience in tech support, desktop support, or a similar role.
Not less than 2 years strong technical skills in implementation and support of SAP.
SAP Basis Certified.
Proficiency in Windows/Linux/Mac OS.
Knowledge of PABX telephone systems.
Experience with remote desktop applications and help desk software.

Interested candidates who meet the above requirements should apply with their cover letter and CV only in a single document. Please send to: [email protected]
We are encouraging female candidates to apply. Advert will close on 29th July 2022. Only shortlisted candidates will be contacted.