Job Description

Posted on January 5, 2022

Legacy Hilltop Africa is seeking qualified candidates for the position of IT Technician. The property is comprised of 58 guest accommodations and 2 Presidential Suites. All of these guest rooms and suites are of the highest quality with individual air conditioning and private balconies, many with sweeping views from the hilltop.
Role Responsibility:

Assists in providing technical support and setup of AV equipment’s to the Banqueting department, other hotel staffs and guests
Assists in guiding the users to help setup AV systems or resolve escalated issues.
Troubleshoots and maintains all the AV equipment’s.
Ensures that the maintenance of all electronics-related equipment and its associated auxiliaries are carried out in accordance with the Standard practice.
Banqueting hall audio –video equipment maintenance and service and to be ready to use all times.
Hotel Guest Rooms TV channels and transmission systems is up-to-date and in operation all the time.
Arranged the systems well in advance before the conferences and collect and placed them back in the stores in good working conditions.
Ensures that the work specified on the work order is carried out quickly, accurately, skillfully, economically, efficiently and completely.
Ensures that electrical rooms, electrical panels audio – video control rooms are kept clean and orderly.
Identifies upgrading needs for new AV systems, tools & equipment’s.
Participates in the installation of AV recording and Video calling systems during banquet events.
Ensures that the equipment’s & tools meet their requirements & specifications before use.
Set-up, operate, and troubleshoot AV / projection equipment’s / Mic / other devices in banquet/meeting rooms.
Ensure AV equipment is operational, labelled, repaired and cleaned when necessary.
Should be able to maintain an up to date asset register of all IT and related equipment and software
Should be able to develop and maintain an appropriate IT policy to guide users on the use of all IT software and equipment
Install and update company software and hardware as needed.
Review diagnostics and assess the functionality and efficiency of systems
Implement security measures
Monitor security certificates and company compliance of requirements
Offer technical support to company staff and troubleshoot computer problem

Education and Experience:

Candidate must posses a diploma in a Technical Discipline such as Computer Science, Information Technology or Computer Engineering.
Should have 2 -3 years’ experience in installation, configuration and maintenance of AV systems and equipment’s