Job Description

Posted on November 21, 2022

Serene Gardens Limited
Location: Zambia
State: Copperbelt
Job type: Full-Time
Job category: Administrative/Secretarial Jobs in Zambia

Job Description

Lodge Supervisor
Our Lodge on the Copper belt is looking for a Lodge Supervisor who is energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of our 9 rooms Lodge, Bar and Restaurant. The lodge supervisor will ensure that guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.
Duties:

Lead, supervise, co-ordinate and monitor all service staff
Assign and review the work of all staff
Lead, train and coach new staff in job duties, safety procedures and lodge policies
Create shift schedules and co-ordinate activities with other departments
Greet and welcome guests, provide lodge orientation
Evaluate performance of staff and provide feedback to manager
Resolve customer complaints and other work-related problems
Assist the Lodge Manager with planning and inventory control
Perform weekly grocery and supply runs
Ensure smooth operation of the lodge
Other duties as assigned

Requirements:

Must have completed high school
Must have full knowledge on Housekeeping operations, Front office as well as food and beverage
Must have 2 years experience in the hotel industry
Must have experience in supervising or managing staff
Must be able to work under minimum supervision
Must be able to speak, read and write in English
Excellent organizational, communication, and interpersonal skills
Excellent problem solving, decision making, job task planning and organizing
Must have a valid drivers license
Must be available to work a variety of shifts including split, evenings, weekends and holidays

Method of Application
Kindly note that you MUST attach copies of your NRC, Grade 12 and tertiary qualifications along with the cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

If you have the required abilities and are passionate about hospitality, send us your C.V & Qualifications in PDF format to the email: com and CC to