Lodge Supervisor & Receptionist
Lusaka, Zambia, Full Time Salary: 1500 -2000
Lodge Job Opportunities
A Makeni based lodge is looking for energetic, service-oriented individuals to fill up the following vacancies:
1. Lodge Supervisor
Who will be responsible for overseeing the day-to-day operations of our lodge to ensure guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.
The supervisor will have overall responsibility for staff members and will delegate tasks as necessary. He/She will also train the front desk staff in hotel protocols, guest registration, and other duties.
Customer Service Skills
Decision making skills
Staff management experience
2. Front Desk Agent /Receptionist
Front Desk/receptionist whose responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
She/he will take all incoming calls, handling phone reservations, confirming previously-made reservations, give directions to the lodge and answer any questions customers have about the lodgings. When a guest’s stay is over, she/he will handle check-outs.
Checking guests in and out
Receiving and managing reservations made online and telephonically
Verifying guests’ payment methods during check-in
Assigning rooms to guests and informing them of any specials offered at the lodge
Grade 12 certificate
Previous hospitality experience would be advantageous
Strong written and verbal qualifications
Well-presented and professional appearance
Excellent customer service skills
Must be willing to work flexible hours
Method of Application
Your application letter should specify your contact details including contact telephone numbers(s), CV(s) with 3 (three) traceable references.
Your application letters should be sent to: