Responsibilities

Ensures adherence of techniques for evaluating performance to Network Operation objectives in line with the SLAs;
Ensures guidelines and procedures are adhered while monitoring compliance with existing policies and procedures;
Prepares specific agenda items and lead discussions during Management review meetings;
Identifies needed areas of change and implement improvements to operations and contributes to RFP proposals;
Develops and/or approves schedules, priorities, and standards for achieving Network Operation quality goals;
Drives planned digital strategy for the successful delivery of MTNZ digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score;
Works with internal and external customers to analyse the needs and align product roadmap to strategic goals;
Analyses performance trends and kpi tracking for different products and services on a weekly and monthly basis as required and share with senior management and stakeholders;
Analyses and executes on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews;
Facilitates the change management and communication plans on delivered initiatives to drive optimal benefits realization;
Responsible for Digital kpi and performance tracking of impact and progress of various initiatives against commitments to the bottom line;
Ensures Customer complaints are resolved timely within SLAs;
Maintains a dynamic environment to ensure maximum performance from all staff;
Manages the complexities of the interaction between the whole host of technologies and services in the Network;
Manages staff training and development.

Candidate Requirements

B.S.c.  Engineering/Telecommunication or related field;
Grade 12 Certificate.  (5 O’ Level credits, including compulsorily English Language and Mathematics);
Five (5) years hands-on experience in telecommunications field;
Demonstrated experience in managing customer/subcontractors/Vendors;
Demonstrated commercial acumen;
Experience in contract agreements and specifications of equipment for the GSM and telecoms networks;
Project Management and Quality experience;
Tele-traffic engineering experience.

Women are strongly encouraged to apply.
Kindly indicate your expected salary in the application letter. 
Please note that only shortlisted candidates will be contacted.