Multiple Positions

Livingstone, Zambia, Full Time May 10, 2022

Company Description
Beautifully designed Thorntree River Lodge graces the banks of Zambia’s glorious Zambezi River in Mosi-Oa-Tunya National Park. Among the Zambia safari lodges, Thorntree River Lodge blends a tranquil riverside setting with an eco-conscious approach. Drawing inspiration from an eclectic mix of local African culture accented by contemporary influences, your experience at our lodge in Livingstone Zambia is elevated by African Bush Camps’ mindful ethos.
HOST x 1
Job Description
Reporting to Lead Host
To ensure the Host is aware of his/her duties, processes and procedures within African Bush Camps organisation and to maintain standards throughout the lodge whilst developing the growth in employees. Hosting is an art, the anticipation of what the guests needs before they ask and to assess the situation to determine if the guest requires interaction or would prefer quite time to themselves. It is important to not over crowd the guest with staff.

Ensure all meals are setup is in accordance with lodge standard style guides before the guests arrive to the table.
Welcome guests on their arrival to the lodge and from activities.
Ensure service of the guests follows the service guides set out
Entertain guests in accordance to Lodge standards without neglecting a guest but without being over bearing.
Ensure guests have everything they require before leaving for morning activity; water, sun screen, cameras and see the guests off
Prepare welcome packs and notes for arriving guests
Collect guest evaluation forms and communicate with manger on points raised by the guest positive and negative and where necessary report to the sales manager.
Update information boards at back of house with arrival, departure, dietary requirements, flight details, who is sitting for which meals etc.
Check in new guests as per check in as per lodge checklist and give them the lodge orientation as per lodge checklist
Host afternoon high tea
Complete front of house checklist
Ensure you are presentable at all times.
Ensure service of all meals are being conducted in accordance with the service style guide
Confirm the guests wake up calls and departures times for the following day
Ensure our safety protocol is being observed at all times.

Host Qualifications / Skills:

Verbal Communication
Customer Service
Resolving Conflict
Teamwork
Energy Level
Thoroughness
Professionalism

Education, Experience:

O’levels school Certificate
Degree or Diploma in Hospitality Management
Prior 5 star restaurant or hotel experience preferred

TRAINEE HOST x 1
Job Description
Reporting to Host
Hosting is an art, the anticipation of what the guests needs before they ask and to assess the situation to determine if the guest requires interaction or would prefer quite time to themselves. It is important to not over crowd the guest with staff.

Ensure all meals are setup is in accordance with lodge standard style guides before the guests arrive to the table.
Welcome guests on their arrival to the lodge and from activities.
Ensure service of the guests follows the service guides set out
Entertain guests in accordance to Lodge standards without neglecting a guest but without being over bearing.
Ensure guests have everything they require before leaving for morning activity; water, sun screen, cameras and see the guests off
Prepare welcome packs and notes for arriving guests
Collect guest evaluation forms and communicate with manger on points raised by the guest positive and negative and where necessary report to the manager.
Update information boards at back of house with arrival, departure, dietary requirements, flight details, who is sitting for which meals etc.
Check in new guests as per check in as per lodge checklist and give them the lodge orientation as per lodge checklist
Host afternoon high tea
Complete front of house checklist
Ensure you are presentable at all times.
Ensure service of all meals are being conducted in accordance with the service style guide
Confirm the guests wake up calls and departures times for the following day
Ensure our safety protocol is being observed at all times.

Host Qualifications / Skills:

Verbal Communication
Customer Service
Resolving Conflict
Teamwork
Energy Level
Thoroughness
Professionalism

Education, Experience:

O’levels school Certificate
Diploma in Hospitality Management
No experience prior required
Should be computer literate

GUIDE x 1
Job Description
To guide and host guests to the maximum of your ability whilst upholding the companies standards and name. You report to the Activities Manager.

Communicate on a daily basis with Activities Manager and Management as to guest allocations and requests.
To ensure guests receive all the information regarding any projects taking place in and around the Livingstone Area and National Parks in the areas of operations i.e Foundation projects and Conservation and Wild life Fund.
Help in any way possible to promote the ABC brand.
To ensure the guests receive the most professional and efficient service possible while guiding. Ensure guests hotboxes and cooler boxes are packed according to lodge protocol.
Ensure that your assigned vehicle or boat has been checked by the maintenance team and simultaneously report any issues to be attended to immediately.
To check that their respective vehicles and / or boats are clean and up to standards appropriate for a guest of ABC.
Carry out any research assignments that have been allocated.
Liaise with Activities Manager and Management on any assignments which need to be carried out
Help with the training and development of Junior Guides within ABC.
Raise any issues with the Activities Manager as and when they occur.
Ensure that all relevant documentation required of the guide is completed and submitted to the Activities Guide in due time.
To make sure communications on the ABC digital platforms is up to date.
Filling in of sightings book.
Uphold the guides’ code of conduct.

Qualifications

O’levels school certificate
Full Guiding Qualifications
Be able to do Game Drives and River activities like canoeing, fishing and river cruises
PSV Qualified Drivers license
Coxswain license
Previous experience in a similar establishment is advantageous.
First Aid certification
Friendly and pleasant personality

TRAINEE GUIDE x 1
Job Description
To guide and host guests to the maximum of your ability whilst upholding the companies standards and name. You report to the Activities Manager.

Communicate on a daily basis with Activities Manager and Management as to guest allocations and requests.
To ensure guests receive all the information regarding any projects taking place in and around the Livingstone Area and National Parks in the areas of operations i.e Foundation projects and Conservation and Wild life Fund.
Help in any way possible to promote the ABC brand.
To ensure the guests receive the most professional and efficient service possible while guiding. Ensure guests hotboxes and cooler boxes are packed according to lodge protocol.
Ensure that your assigned vehicle or boat has been checked by the maintenance team and simultaneously report any issues to be attended to immediately.
To check that their respective vehicles and / or boats are clean and up to standards appropriate for a guest of ABC.
Carry out any research assignments that have been allocated.
Liaise with Activities Manager and Management on any assignments which need to be carried out
Help with the training and development of Junior Guides within ABC.
Raise any issues with the Activities Manager as and when they occur.
Ensure that all relevant documentation required of the guide is completed and submitted to the Activities Guide in due time.
To make sure communications on the ABC digital platforms is up to date.
Filling in of sightings book.
Uphold the guides’ code of conduct.

Qualifications

O’levels school certificate
Full Guiding Qualifications
Be able to do Game Drives and River activities like canoeing, fishing and river cruises
PSV Qualified Drivers license
Coxswain license
Previous experience  for 2 years in a similar establishment is advantageous.
First Aid certification
Friendly and pleasant personality

CHEFS x 2

To ensure the Chef is aware of his duties, processes and procedures within Africa Bush Camps organisation and to maintain standards throughout the lodge.
Ensure that all meals are setup in accordance to the style and food guide and the team is briefed accordingly
Ensure the snacks for activities are prepared
Preparation of senior staff meals as per chefs menu planner
Delegation of daily duties to the kitchen porters
Kitchen and stock room walk through as per check list
Fill out daily menu board noting times of meals when you are required
Liaise with the hostess on the service times and any specials, dietary requirements, guest requests
Ensure kitchen team is adhering to safety and hygiene policies and procedures
Introduction and menu announcement where necessary
Briefing the service team on the menu and ensure they are well aware of the ingredients / style cooking in case any guest asks
Confirmation of breakfast times
Kitchen clean up as per close down check list
Ensure a First in First Out process is used.
Ensure no unauthorised entry into the kitchen / Fridges / Freezers
Reporting to the Head Chef

Qualifications

O’levels school certificate
Diploma or Certificate in Food Production or relevant field
Experience in a variety of different kitchens
Proven creativity in menu planning and recipe creation
Ability to ensure meals are produced on time, and sufficient quantities are available
Thorough knowledge of food preparation and servicing
Ability to communicate effectively and maintain stock levels of all kitchen supplies
Be available for functions as they arise to ensure that the food is prepared and served as required
Friendly and pleasant personality

STAFF CHEF x 1

To ensure the Chef is aware of his duties, processes and procedures within Africa Bush Camps organisation and to maintain standards in the staff canteen.
Ensure that all meals are prepared accordingly
Preparation of senior staff meals as per chefs menu planner
Delegation of daily duties to the kitchen porters
Kitchen and stock room walk through as per check list
Fill out daily menu board noting times of meals when you are required
Ensure kitchen team is adhering to safety and hygiene policies and procedures
Confirmation of meal times
Kitchen clean up as per close down check list
Ensure a First in First Out process is used.
Ensure no unauthorised entry into the kitchen / Fridges / Freezers
Reporting to the Head Chef

Qualifications

O’levels school certificate
Diploma or Certificate in Food Production or relevant field
Experience in a variety of different kitchens
Proven creativity in menu planning and recipe creation
Ability to ensure meals are produced on time, and sufficient quantities are available
Thorough knowledge of food preparation and servicing
Ability to communicate effectively and maintain stock levels of all kitchen supplies
Be available for functions as they arise to ensure that the food is prepared and served as required
Friendly and pleasant personality

WAITERS x 2
Job Description

Assist when required to ensure the butlers’ white board is updated regularly with any guest information, dietary requirements, requests, special events, guests’ first names etc.
Update service team with daily tasks when required
All meals are set up according to service and style plan
Any guest requests or requirements are communicated to the Lead Hostess and amongst the team service team are to greet their guests by their name.
Maintaining the professional code of conduct at all time
Adhering to the hygiene policy as per lodge standards
Any guest issues are brought up with the head butler and lead host immediately
Senior Butler is to greet his / her guest upon arrival at the lodge as well as from activities
Any maintenance issues are communicated to the head butler or maintenance team
Breakages, missing stocks / assets must be reported immediately to head butler.
Overseeing bar stocks and ensuring that there are no discrepancies
Ensure a smooth flow of service as per the style and service guide.
Reporting to Head Butler

Qualifications

O’levels school certificate
A naturally nice personality eager to offer the best possible service
Work experience from the hospitality industry is an added advantage
Any education / training relevant for the position is an added advantage
Excellent grooming standards
Ability to cope with high pressure and still be able to smile
Good interpersonal skills and ability to handle conflicts
Passion for working in hospitality
You are fluent in English and have good communication skills (oral and written)
Positive attitude

MAINTENANCE GENERAL HAND x 1
Job Description
Reporting to Maintenance Supervisor

To ensure the general hand is aware of his duties, processes and procedures within African Bush Camps organisation and to maintain standards throughout the lodge ensuring preventative maintenance schedules are being adhered to.
Ensuring that all the assigned pools, main and surrounding areas are thoroughly cleaned.
Ensuring that gardens are watered and well maintained
Report on any breakages or losses within the lodge to the maintenance supervisor
Perform all assigned daily duties.
Disposal of refuse and waste.
Communications maintained with the maintenance supervisor

Qualifications

O’levels school certificate
At least 2 years of proven experience in a similar role.
Swimming Pool Cleaning Experience.
In-depth knowledge of plants and gardening techniques.
Friendly personality with excellent interpersonal skills.
Solid understanding of health and safety rules and legislation.

ROOM ATTENDANT x 1
Job Description
Reporting to Housekeeping Supervisor

Cleaning the villas as per style and standards policy and procedures
Dusting shelves, furniture
Replenishing amenities used by guests
Making beds
Reporting maintenance issues to the head house keeper.
Any issues relating to guests to be reported to the head house keeper immediately
Respect guests property and valuables at all times
Ensure guests laundry is done and returned to the guest within the lodge standards timeline.
Any issues pertaining to guests personal belongings needs to be reported immediately to the head house keeper
Any breakages, missing items, damages must be reported within a timely fashion.
Maintaining hygiene standards at all times i.e clean uniform daily, no body odour, neatly groomed etc

Qualifications

O’levels school certificate
Hotel management certificate or Diploma new graduate or at least one year training in housekeeping
Good interpersonal skills
Fair English communication skills
Eye for detail 

LAUNDRY ATTENDANT x 1
Job Description
Reporting to Housekeeping Supervisor
As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure support is provided to the laundry function when required
Complete wash cycles, folding of linen and correct storage
Manage guest requests in line with company brand standards and one call delivery deadline
Greet guests in public areas and rooms in a warm and friendly manner
Provide laundry, pressing, sewing, and other similar services to guests
Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
Maintain linen room- ensure linen shelves are stocked with the correct amount of each linen items for the next days usage
Ensure chemicals are used and stored correctly
Report maintenance and hazard issues
Comply with lodge security, fire regulations and all health and safety regulations.

Qualifications

O levels school certificate
Certificate in housekeeping operations
Past experience in a similar role will be advantageous
Positive attitude
Eye for detail
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Respond to guest requests and deliver high levels of service
Methodical and well organised

GLASS WASHER x 1
Job Description
As a glass washer you are a support wing for all lodge operations that have glass or windows, be it guest villas or main area.
Reporting to Housekeeping Supervisor

Cleaning the glass around the lodge as per style and standards policy and procedures
Any issues relating to guests to be reported to the head house keeper immediately
Respect guests property and valuables at all times
Any issues pertaining to guests personal belongings needs to be reported immediately to the head house keeper
Any breakages, missing items, damages must be reported within a timely fashion.
Maintaining hygiene standards at all times i.e clean uniform daily, no body odour, neatly groomed etc

Qualifications

O’levels school certificate
Certificate in housekeeping
Good interpersonal skills
Fair English communication skills
Eye for detail

To apply for this job email your details to thorntreemanager@africanbushcamps.com

thorntreemanager@africanbushcamps.com
Application email or URL: thorntreemanager@africanbushcamps.com
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