Job Description

Posted on May 24, 2023

LOLC Finance Zambia Limited is a registered Deposit taking Non-Bank Financial institution with a Housing Finance License. The Company currently operates from eleven locations, namely Head office in Lusaka, Main Branch in Central Lusaka, Kitwe, Solwezi, Chingola, Ndola, Kalumbila, Kabwe, Chipata, Mansa, Choma and Mongu.
LOLC Finance Zambia Limited is a subsidiary of LOLC Holdings Plc which is the largest diversified and most profitable Group in Sri Lanka and is listed on the Colombo Stock Exchange. The Group has a presence in over 20 countries worldwide including nine countries in Africa.
To support the LOLC Finance Zambia vision, we are recruiting qualified and experienced individuals for the following positions:
1. INFORMATION TECHNOLOGY MANAGER x 1 – LUSAKA
Overall Objective: Setup the required IT infrastructure and systems along with the Group IT and vendors, to support the business objectives. Need to ensure the continuity of IT services for the sustainability and growth of business.
Job Responsibilities

Provide strategic direction on system implementation based on IT strategy
Provide directions for designing, establishing and maintaining a network infrastructure for local and wide area connectivity and remote access, including branch setup
Ensure for the delivery of all technology related tasks including developments/purchasing of new software and ongoing enhancements
Manage development plans, budgets and delivery time estimates
Ensure connectivity is established and maintained without downtimes
Ensure effective processes are maintained for security of network and all devices
Participate in vendor contract negotiations for all IT related equipment and core banking application purchases for the company
Manage hardware and software inventory and propose solutions to accomplish the Company’s business needs.
Design disaster recovery and IT scope of BCP Plan
Evaluate customer feedbacks on IT support and improve them to meet business satisfactory standards, with the implementation of a Service Desk system
Prepare and execute SLA with suppliers in the best interest of the Company
Review IT process, procedures and document them according to Compliance requirements.
Mobile application implementation to support the business
Review Regulatory audit finding and ensure compliance
Ensure Implementation of Support Applications (HRIS, CRM, DMS etc.)
Mobile Device Management and facilitate BYOD
Ensure software license compliance

Qualifications:

Bachelors or Master’s degree in Information Technology/Computer Science.
IT Governance/Security related certifications will be added advantage.
Minimum 6-8 years’ industry experience.

2. CUSTOMER RELATIONSHIP OFFICER – FIXED DEPOSITS x 2 (LUSAKA & KITWE)
Overall Objective: To mobilise and manage fixed deposit and saving account clients for the business and manage client accounts accordingly.
Job Responsibilities

Mobilize fixed deposits and Savings through own portfolio and channel partners
Achieve given monthly targets
Must possess knowledge of Fixed deposits and other investment products
Local knowledge of the catchment and competition
Should possess experience in managing Fixed Deposit portfolio in a financial sector
Should possess the knowledge and experience in documentation and processes
Develop and maintain strong relationships with customers
Coordination with the branch staff to increase branch volume and growth
Ensure to meet minimum savings account acquisition
Provide prompt solutions to customer queries

Qualifications:

Degree in Business Administration, Banking and Finance, Accountancy or Law from a recognised University
Minimum 3 years’ experience in a qualification in reputable financial institution
Personal attributes should include integrity and reliability; must be astute, versatile, self-driven and well-motivated.

Candidates who meet the above requirements should submit their applications electronically via email [email protected] consisting of a letter and CV as a single document (PDF or word) in the following format;
Job title Name.  e.g. Credit Manager_ Henry_Mweetwa
Closing date for applications is 23rd May 2023.
Only shortlisted candidates will be contacted.