Operations Supervisor

Full Time

CORE PURPOSE OF JOB
To support the Cinema Manager in the profitable and effective operation of the cinema. You will be required to take full accountability for duty managing the cinema on your shifts. Ensure that all policies and procedures are followed correctly relating to operations, stocks and Banking. Ensure that customers are consistently provided with the highest standard of service. This position is also a key holder position and responsible for opening and closing of the site as per a shift roster.
MAIN RESPONSIBILITIES.
HUMAN RESOURCES
Manage, train, develop and motivate staff according to standard company policies and
employment laws.
Compile and submit relevant reports and monthly payroll documentation timeously.
Manage rostering and process leave documentation and attendance registers daily.
Management of employee files at site level ensuring that they are always up to date
MARKETING
Manage the execution of all events at the Cinema.
Identify, maximize, and drive sales opportunities from ticket sales, vouchers, and F&B promotions
Ensure that all national campaigns are implemented at site level as per management plan.
Work with Centre Management Marketing to activate in-mall Marketing campaigns
Ensure all Cinema POS is displayed correctly throughout the cinema (Film Posters, Catering
POS, Directional Signage)
STOCK MANAGEMENT
Management of the entire stock control function for the site including ordering, maintaining and controlling stock movements within the site
Ensure that FIFO principle and all standard policies and procedures are adhered to
Perform weekly stock counts plus any other stock counts that are necessary
Perform all administrative tasks relating to the stock control and housekeeping functions
CUSTOMER SERVICE
Manage selling and customer service activities and employee competence in these areas, to optimise and sustain sales performance, profitability, and consistent customer satisfaction.
Deal with customer complaints promptly and efficiently and investigate causes of customer complaints up to resolving the matter.
OPERATIONS (FILM & TECHNICAL)
Responsible for Content Management to ensure the highest quality of film viewing is
always delivered (projection, sound maintenance, house lighting, etc.)
Liaise and manage any external contractors conducting work of a technical nature
Maintain and build knowledge of current and forthcoming film product, promotions and
trends
FACILITIES MANAGEMENT
Manage health and safety, security and emergency systems and ensure employee and
customer awareness according to relevant company policy and relevant law.
Ensure Health and Safety Regulations and relevant standard operating procedures are
adhered to.
CASH MANAGEMENT
Monitor and control daily procedures regarding cashier cash-ups, variances, and apply
relevant to disciplinary procedures when necessary.
Perform all administration related to cash receipts and other payment forms, including
regular monitoring of takings, cash drops and completion and submission of relevant
documents.
Ensure that all preparations are completed prior to shift commencement and customer
interactions.
Opening of cashier sessions and completion of relevant documentation.
Issuing of floats and change and closing of cashier sessions and cashing up.
Performing regular monitoring and spot checking of takings.
Ongoing monitoring of behind-the–counter activities and spot-checks.
Banking administration and end-of-day reports.
PERSONAL SPECIFICATION
SKILLS AND ATTRIBUTES
Strong problem-solving skills and pro-active structured approach to resolve all issues
Excellent interpersonal skills and ability to establish and maintain good relationships
Strong verbal and written communication
Proven organizational skills and business acumen
Self-confidence
Ability to endure a deadline driven environment consistently.
EDUCATION & KNOWLEDGE:
Preferably a male with Diploma in Hospitality, Business Administration or Stores Management qualifications with some management experience.
Proficiency in MS Word, Outlook and Excel, and other standard office procedures and equipment
Willing to work long hours including weekends and Public Holidays
Knowledge of the movie industry and a passion for film will be beneficial