Company Name: Garda World Zambia
We are currently looking for the suitable candidates to fill the positi0n of Operation Supervisor.This role reports to the Operations Manager.
Below is the job summary;
To support the company in all areas of operation.You will be expected to work with Duty officers,Controllers and Security Coordinators and adopt a “can do” attaitude solving problems prior to them escalating.
The supervisor should lead by example and be consistent with work output and adhering to company policies.Intergrity is required and the operations supervisor should be beyond reproach.
Ensuring that all sites within your remit are adequately patrolled and logged on the patrol sheets.
Ensuring that all company SOPs are followed by doing proper handovers and take over to the incoming supervisor each shift without fail.
Due to the nature of the job,the operations supervisor should be contactable 24/7 in case of an emergency or request for information is required.This applies when off duty as being contactable is important in our operations.
The Ops supervisor will ensure that all posts have written and specific written post orders that they report any breaches or non-conformances.
Report turn-out deficiencies (abstentees,abandoning post,switching of off-days,switching of shifts without authorisation) to ensure accountability and escalation to the Duty officers.
Ensuring that sick officers follow specific company procedure by informing the company when sick and produce a medical report specifying their permitted absence signed and stamped by a doctor.The sick note must be submitted to the duty officer as soon as possible.
Attend to pay querries before escalating to the HR or duty officer.The ops supervisor should know how the officers are paid and be able to explain the pay cycle accurately.
Always represent the company as a professional and pro-active organisation and be in your uniform clean and tidy.
Ensure evry location has a duty-roaster and the officers are effectively carrying out their duties.
Ensure the OBs are kept in good condition and request for new OBs when they are 3/4 filled.
Ensure drivers under your command comply with road traffic rules and regulations as well as formally handing over the vehicles at morning and evening shift change.
Proven experience in a supervisory role.
Excellent communication and people skills.
Demonstrated ability to work in a diverse environment.
Creativity & Innovative.
Strong analytical and problem solving Skills.
QUALIFICATIONS & EXPERIENCE
Full G12 Certificate
Additional relevant Security Training will be an added advantage.
Proven experience working as a supervisor role for at least 6 months.
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