IT Service Manager


One of our clients an international ISP provider with offices in Zambia is looking for a dynamic service manager to join the team.

IT Service Manager
Manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity.

IT Service Manager Job Duties
Develops relationships with external clients and organisations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Manages and assesses the performance of staff members who specialise in support, sales, and installation
Identifies staffing needs and works with human resources colleagues to pursue the hiring process
Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Attends industry events and trade exhibitions to learn about cutting edge product releases and news

IT Service Manager Skills and Qualifications
Bachelor’s Degree in Computer Science or a Related Field, Experience with Computers and Networks, Experience with Customer Service, Management, Leadership, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure

If you match the above job description and are interested then you can send your CV to

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