Job Description

Posted on June 7, 2023

What you would be expected to do:
Hub Administrative activities

Creation/editing of users, SMS setups, archiving of inactive Field Sales Executive, HUB related Field Sales Executive  issues as requested
Angaza related technical activities
Escalation and follow-ups on the resolution of Field Sales Executive Activators or HUB error messages and technical problems
Suggests software improvements or process changes
Raises tickets to Angaza and follow up on resolution
Escalating of Kazi related issues and helping resolve them

Customer Facing

Provide field assistance to Sales Team, Call Centre  & Sun King Store .
Management of Mobile device management platforms.
Ensure proper configuration of PAYG Agent and customer phones.
Project Management
Create a detailed project plan tracking the progress of project activities and tasks
Document every project  and learnings for closer follow up
Being a link to the other depts and coordinating complex projects and being the go-to person for any clarities

Field visits

Ensures field visits are done on a monthly basis at least
Gets feedback from Energy Officers/Area Business Managers/Regional Business Managers on issues  faced in the field
Reports feedback and ensure follow-ups are acted upon
Improvements: Owning and Improving Processes (current and future)
Contract books collection and digitalization ( e.g. issuance and collection of contract booklets signed by customers).
Work hand in hand with Shop managers across the country in collecting signed contract books and do reverse logistics from the agents back to a central warehouse for archiving.
Conducting field pilots for the new products/services in the field after testing.
New products testing both in the office and the field. He / She will be tasked in ensuring all tests for the new products released with both hardware and software functionalities.

You might be a strong candidate if you:

Hold a Degree or Diploma in Supply Chain Management; Project Management; Business Administration; Sales and Marketing; Customer Service Management or have a minimum of two years working in a field sales role in the FMCG, microfinance, banking, or telecom industries;
Are passionate about positively impacting the lives of rural consumers;
Possess excellent  IT skills at the advanced level of computer skills.
Must have good problem-solving abilities
Able to communicate fluently in both written and spoken English.

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.

To apply click on the link here.