Job Description

Posted on January 10, 2022

Job DescriptionA Public Area Supervisor is responsible for overseeing the cleanliness of public areas to deliver an excellent Guest and Member experience while managing and training staff and organising regular deep cleaning tasks.What will I be doing?As a Public Area Supervisor, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:Responsible for overseeing and ensuring the cleanliness of all public areasManage, train and develop the public area cleanersCarry out lost property proceduresManage customer service issues quickly and effectivelyManage master keys in his/her possessionOrganise regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooingReport maintenance issues to Maintenance/Engineering DepartmentPatrol Front of House areas and Public Toilets regularly throughout the shiftWork with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communicationEnsure a thorough handover to Housekeeping teamsCarry out preventative maintenance on equipmentEnsure team members comply with hotel security, fire regulations and all health and safety legislationCarry out any other reasonable task set by the hotel’s managementProvide excellent Guest serviceWhat are we looking for?A Public Area Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Excellent organisational and planning skillsAccountable and resilientGood communication skillsAbility to work under pressureA passion for delivering exceptional levels of Guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous hotel or leisure sector experiencePrevious experience at Supervisory levelWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Method of ApplicationSubmit your CV and application on company website: