QSR Manager – Quick Service Restaurant Managers

Lusaka, Zambia, Full Time

Retsol International – originally founded as food franchise business has, since inception in 2002, established a network of more than 500 franchise stores across southern Africa (Botswana, Mauritius, Mozambique, Namibia, Reunion, South Africa, Zambia and Zimbabwe).
The core of our retail footprint exists within the forecourt convenience market but with stores trading as standalone corporate stores and as store-in-store models within supermarket outlets – we are well versed in several retail formats. From prepared foods to FMCG retail – we understand the nuances and core competencies that are required to drive sales and customer affinity.
Responsibilities
As a fast food restaurant manager, you will be responsible for operational, financial and people management. You wll need to:

Organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
Plan and work to budgets, maximise profits and achieve sales targets set by head office
Control takings in the restaurant and administer payrolls
recruit new staff, and train and develop existing staff
Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
Ensure high standards of customer service are maintained
Implement and instil in your team company policies, procedures and ethics
Handle customer complaints and queries
Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
Prepare reports and other performance analysis documentation
report to, and attend regular meetings with Ops managers or head office representatives